Director, Strategic Business Design

The Hartford

Director of User Experience shaping user-led discovery and service design in a leading insurance company. Responsible for translating strategic vision into actionable design and delivery plans.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesLead💰 $146,800 - $220,200 per yearWebsite

About the role

Key responsibilities & impact

Leads user-led discovery and experience definition, translating future-state journeys into actionable experience architecture
Establishing experience principles that inform decision-making
Leading user, stakeholder, and operational discovery to uncover root problems and opportunities
Synthesizing research and insights into clear problem statements, opportunity areas, and experience priorities
Shaping strategic choices, influencing priorities, and unblocking complex decisions
Designs end-to-end services and workflows to align user needs and operational processes
Creating journey maps and service blueprints
Supporting agile product teams in defining MVPs and sequencing work
Enabling the organization to convert strategy and experience vision into clear, actionable delivery direction
Facilitating alignment across value streams on problems, priorities, and transformation direction

Requirements

What you’ll need

7+ years of experience in business architecture, service design, or product strategy & discovery
Expertise in design thinking, early-stage discovery, and solution shaping for complex, cross-functional initiatives
Demonstrated systems-thinking mindset with experience designing end-to-end services and workflows across people, processes, data, and technology
Experience in large, matrixed, or regulated organizations navigating competing priorities and interdependencies
Working knowledge of data, analytics, and AI-enabled solutions
Experience shaping executive-level decisions, including presentation of options, trade-offs, and recommendations
Proven ability to work across multiple product lines and value streams
Strong knowledge of agile and lean methodologies with experience enabling agile teams
Bachelor's degree required; advanced degree or certifications preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities
Bonuses
On-the-spot recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business architectureservice designproduct strategydesign thinkingsystems thinkingdata analyticsAI-enabled solutionsagile methodologieslean methodologiesexperience architecture

Soft Skills

leadershipcommunicationproblem-solvingstrategic thinkinginfluencingfacilitationcollaborationprioritizationdecision-makingsynthesis

Certifications

Bachelor's degreeadvanced degreecertifications in service designcertifications in agile methodologies