Claims Operations Support Specialist

The Hartford

Claims Operations Support Specialist at The Hartford’s Claims Centralized Operations Group handling customer-initiated claim transactions effectively. Engage directly in processing correspondence and handling calls professionally.

Posted 6/14/2026full-timeNaperville • Connecticut, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $46,222 - $69,333 per yearWebsite

About the role

Key responsibilities & impact

Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource
Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
Assigning or reassigning claim tasks or customer transactions to appropriate party
Creating or updating professional correspondence including appropriate documentation within claim files
Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs
Managing daily workload and productivity goals to ensure tasks are completed timely and accurately
Communicating clearly and concisely to effectively convey information

Requirements

What you’ll need

High school graduate or equivalent certification
4-year college degree preferred
Proficiency with Microsoft Office tools
Ability to lift 20lbs
Acceptable performance on pre-employment assessment tools
Professional Demeanor
Effective Communication Skills
Strong Customer Service Orientation
Time Management and Organizational Skills
Ability to work independently or collaborate effectively when needed

Benefits

Comp & perks

Other rewards may include short-term or annual bonuses
long-term incentives
on-the-spot recognition

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claim processingdocumentationcustomer transactionscorrespondence managementpre-employment assessment

Soft Skills

professional demeanoreffective communicationcustomer service orientationtime managementorganizational skillsindependent workcollaboration

Certifications

high school diplomaequivalent certification4-year college degree