Senior Knowledge Platform Architect – Claims, Ops

The Hartford

Senior Knowledge Platform Architect overseeing end-to-end knowledge technology strategy with a focus on AI integration. Guiding stakeholders in modern headless CMS and structured content modeling.

Posted 6/11/2026full-time🇺🇸 United StatesSenior💰 $89,600 - $134,400 per yearWebsite

About the role

Key responsibilities & impact

Own the knowledge platform technology roadmap
Define and govern target-state knowledge as a service architecture for headless/hybrid CMS
Establish platform standards for content lifecycle
Partner with IT/Architecture to ensure platform decisions align with security, privacy, accessibility
Collaborate with Sr. Content Architect to lead the design and evolution of content models
Define best practices for field enforcement, content validation rules, and model governance
Partner with Sr. Consultant AI Content Strategy to define and execute strategy supporting the Enterprise Knowledge Team
Indexing and retrieval (vector + keyword + metadata filters)
Upskill knowledge managers, content strategists, authors, data science and technology staff
Influence leaders and teams who may be unfamiliar with structured content or skeptical of change

Requirements

What you’ll need

10+ years in a combination of knowledge management, content strategy, information architecture, content engineering, or platform/product leadership—with senior-level ownership of cross-functional outcomes.
Demonstrated experience designing and implementing headless or hybrid content management approaches and structured content models.
Strong understanding of semantic concepts: taxonomy, ontology, metadata strategy, entity modeling, graphing, and governance.
Proven experience partnering with Data Science / AI Engineering teams to integrate knowledge with AI/ML systems (RAG or similar patterns).
Excellent executive communication skills—able to drive decisions, align stakeholders, and simplify complex technical tradeoffs.
Strong influencing and change leadership skills, with a track record of moving resistant stakeholders toward adoption.

Benefits

Comp & perks

Other rewards may include short-term or annual bonuses
long-term incentives
on-the-spot recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

knowledge managementcontent strategyinformation architecturecontent engineeringheadless CMShybrid CMSstructured content modelssemantic conceptsmetadata strategyAI/ML integration

Soft Skills

executive communicationinfluencingchange leadershipstakeholder alignmentsimplifying technical tradeoffs