Property Claims Adjuster

The Hartford

Claims Adjuster investigating and settling first party property losses while ensuring superior customer service. The Hartford offers a mix of in-office, hybrid, and fully remote roles.

Posted 6/9/2026full-timeHartford • Arizona, Connecticut, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $59,520 - $89,280 per yearWebsite

About the role

Key responsibilities & impact

This position will be accountable for successfully investigating, reserving, assigning and settling first party property losses while delivering superior customer service.
The ideal candidate will operate in the full file model and handle all claims by selecting the proper estimating resource to adjudicate the claim.
Ensure quality standards are met with vendors utilized to adjudicate the claim.
Claim File Management: Handle claim files in a manner consistent with Claim quality standards and goals.
Negotiate skillfully in challenging situations with internal and external groups.
Make independent business decisions to move claims forward as needed.
Consistently provide high-quality customer service Meet or exceed expectations and requirements of internal and external customers.
Properly assess the exposure of assigned claims.
Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.
Set appropriate and timely file reserves.
Identify and properly manage subrogation, salvage and other recovery opportunities.
Identify fraud indicators and initiate investigation.
Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford’s reputation in the marketplace.

Requirements

What you’ll need

College Degree strongly preferred to include extracurricular or volunteer activities desired.
Evidence of career growth.
Experience in Construction Industry preferred, not required.
Ability to handle complex and difficult negotiations with urgency.
Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.
Superior desk management skills required.
Critical thinking skills inclusive of investigation, decision making and conflict resolution.
Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
Passionate desire to help both internal and external customers.
Ability to embrace change and flourish with industry-changing technology and trends.
Experience using AI tools like Copilot or ChatGPT to help with research, problem solving, data analysis or written communications.
Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
Ability to produce clear and grammatically accurate correspondence.

Benefits

Comp & perks

Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claim file managementnegotiationinvestigationdecision makingconflict resolutionsubrogation managementfraud detectioncustomer servicetechnical expertisejurisdictional expertise

Soft Skills

critical thinkingorganizationcommunicationteamworkcollaborationtransparencyaccountabilityempathyadaptabilitycustomer loyalty