Customer Care Representative

The Hartford

Customer Care Representative providing excellent customer service on disability and leave management claims. Ensuring customers can rebuild their lives after unexpected events while working remotely.

Posted 6/4/2026full-timeRemote • Arizona, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $104,000 per yearWebsite

About the role

Key responsibilities & impact

Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
Promote digital self service capabilities.
Utilize multiple computer applications to accurately document claim information.
Have a dedicated workspace free from distractions during work and training hours.
Required to commit to the training and work schedule.
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Requirements

What you’ll need

A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
Ability to work in a fast-paced complex environment while navigating multiple programs.
Problem solving and critical thinking skills with strong attention to detail.
Excellent communication skills with ability to empathize with customers and colleagues.
Adaptability.
High School Diploma or equivalent experience required.
Spanish bilingual a plus.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year of service and Paid Holidays
Tuition reimbursement
Student Loan Paydown Program
401K

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceproblem solvingcritical thinkingattention to detailcommunicationempathyadaptability

Certifications

High School Diploma