Account Manager – Programs Loss Sensitive

The Hartford

Account Manager supporting commercial underwriting processes for an insurance company. Handling inquiries, coordinating policies, and managing sales support activities with agents and customers.

Posted 5/28/2026full-timeHartford • Connecticut, New York, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $59,200 - $88,800 per yearWebsite

About the role

Key responsibilities & impact

Supports Commercial Underwriting in the sales acquisition process
Provides support for new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business
Serves as the point of contact for agents in handling inquiries and requests
Communicates with customers to request needed information and resolves problems
Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection
Responsible for reviewing, preparing work orders for rating and issuing policies
Applies screening criteria in accordance with guidelines
Communicates with customers to obtain needed and required underwriting information and resolves problems
Supports sales efforts and strategies
Responsible for handling high volumes of transactions
Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business
Multi-task, prioritize and manage daily work activities
Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to be done and effectively continue the work and respond to customers as needed
Maintains an effective pending/diary/follow-up system

Requirements

What you’ll need

Prior Commercial Market Insurance Industry experience as an Account Manager, Rater (or similar) at an insurance carrier/agency required
Knowledge of the following primary insurance coverage’s: Workers Compensation, Auto, General Liability, Property required
Functional knowledge of Commercial Lines rating experience
Strong Customer Service and Relationship Building skills
Effective Communication Skills / Written and Verbal
Good automation skills and strong technical ability
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software
Works Autonomously
Ability to shift work efforts quickly and make decisions in a fast past environment

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Commercial Lines ratingWorkers CompensationAuto insuranceGeneral LiabilityProperty insuranceAccount coordinationData collectionReport orderingPolicy issuanceTransaction management

Soft Skills

Customer ServiceRelationship BuildingEffective CommunicationWritten CommunicationVerbal CommunicationProfessional DemeanorMulti-taskingPrioritizationOrganizational SkillsAutonomous Work