Director, Agile Product Management – Employee Benefits

The Hartford

Director Agile Product Management leading Employee Benefits service transformation for an insurance company. Collaborating with Agile teams to drive execution across the Service Transformation roadmap.

Posted 5/22/2026full-timeHartford • Connecticut • 🇺🇸 United StatesLead💰 $136,800 - $205,200 per yearWebsite

About the role

Key responsibilities & impact

Lead product execution for the Service Transformation ART, consisting of ~6–8 agile teams
Own and maintain a strategic, prioritized program backlog aligned to business vision, service outcomes, and customer friction across current-state processes
Set and execute product strategy for the ART aligned to Employer Experience and Service Transformation objectives
Own prioritization decisions, balancing customer impact, operational outcomes, financial benefit, risk, and capacity
Make independent tradeoff decisions related to scope, sequencing, and prioritization within the ART
Lead, coach, and develop a team of APOs; build product management capability and hold teams accountable for outcomes and delivery at pace
Own the health, readiness, and flow of the program backlog across multiple teams. Ensure backlog is outcome focused, and considers service strategy, customer insights, and operational pain points
Guide the ART through PI planning and objective setting, linking execution to business intent
Integrate AI-enabled capabilities and agentic workflows into regular product delivery practices to improve speed, quality, and PDLC outcomes
Promote rapid prototyping, iteration, and experimentation using AI agents to inform solution direction and reduce time to value
Represent the voice of the customer and the voice of the business across the ART

Requirements

What you’ll need

3+ years of combined experience in Agile Product Management or Product Ownership
Experience in the insurance industry required; Employee Benefits experience strongly preferred (Life, Disability, Voluntary)
Experience with service operations, customer service platforms, workflow enablement, or operational transformation strongly preferred
Proficiency in agile methodologies (SAFe, Scrum/Kanban)
Effective decision-maker who operates and delivers at pace
Experience using agile lifecycle management tools (Rally/Jira)
Strong written and verbal communication skills, including presentation to senior leaders
Proven ability to integrate AI-enabled capabilities and agentic workflows into regular product delivery practices
10%–25% travel required
Bachelor’s degree preferred

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile Product ManagementProduct OwnershipAgile methodologiesSAFeScrumKanbanAI-enabled capabilitiesOperational transformationService operationsWorkflow enablement

Soft Skills

Decision-makingLeadershipCoachingCommunicationAccountabilityStrategic thinkingCustomer focusCollaborationProblem-solvingAdaptability