Customer Service Relationship Specialist

The Hartford

Customer Service Relationship Specialist at The Hartford providing support for insurance inquiries and handling customer calls. Ensuring excellent service and promoting digital self-service options.

Posted 5/15/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Promote digital self service capabilities.
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Assisting customers over the phone.
Must have the ability to learn insurance product and processes in training environment.
Required to commit to the training and work schedule.
Have a dedicated workspace free from distractions during work and training hours.

Requirements

What you’ll need

A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
Ability to work in a fast-paced complex environment while navigating multiple programs.
Problem solving and critical thinking skills with strong attention to detail.
Excellent communication skills with ability to empathize with customers and colleagues.
Adaptability.
High School Diploma or equivalent experience required.
Spanish bilingual a plus.
High speed broadband internet service required.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year of service and Paid Holidays.
Tuition reimbursement, Student Loan Paydown Program.
401K.
Comprehensive benefits package and award winning well-being program.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceproblem solvingcritical thinkingattention to detailexcellent communicationempathyadaptability

Certifications

High School Diploma