Ability Analyst

The Hartford

Ability Analyst supporting Leave benefits claims at an insurance company. Providing exceptional customer service and utilizing critical thinking in a fast-paced environment.

Posted 5/10/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $46,222 - $69,333 per yearWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim
Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives

Requirements

What you’ll need

2 + years of experience providing quality customer service is required
2+ years of claim experience is a plus
Proficient in THAA is a plus.
HS Diploma/GED required; Associate or Bachelor’s Degree is a plus
Medical terminology experience is a plus
Highly-organized problem solver
Professional verbal and written communication skills
Ability to excel in an ever changing high-volume environment
Readily able to champion change and innovation
Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
Ability to thrive in a structured team environment
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development opportunities
bonuses

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaim experiencemathematical aptitudebusiness acumenmedical terminologydetail-orientedquality and accuracyproductivity targetsproficiency in Microsoft Officenavigating multiple systems

Soft Skills

critical thinkingproblem solverprofessional communicationability to excel in high-volume environmentchampion change and innovationteam environmentorganizational skillsdedication to customer expectationspositive team environmentsound reasoning

Certifications

HS Diploma/GEDAssociate DegreeBachelor’s Degree