Senior Ability Analyst

The Hartford

Short-Term Disability Analyst at The Hartford determining eligibility for benefits and collaborating with stakeholders. Supporting customers through claim investigations and treatment plan developments.

Posted 5/8/2026full-timeSunrise • Arizona, Connecticut, Florida, Illinois, Texas • 🇺🇸 United StatesSenior💰 $46,222 - $68,200 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with internal and external stakeholders to obtain and share information related to long-term disability claims.
Deliver outstanding customer service through professional written and verbal communication.
Collect and analyze information, applying critical thinking and mathematical skills to make sound decisions and draw accurate conclusions.
Apply business acumen and technical expertise to make ethical, well-informed decisions based on analysis, experience, and judgment, with management guidance as needed.
Commit to meeting the expectations and requirements of both internal and external customers.
Contribute to a positive team culture that supports Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Requirements

What you’ll need

High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
Minimum of 1 year of quality customer service experience required.
At least 1 year of claims experience required
Familiarity with medical terminology is a plus.
Experience reviewing medical records strongly preferred.

Benefits

Comp & perks

short-term or annual bonuses
long-term incentives
on-the-spot recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims experiencecustomer servicecritical thinkingmathematical skillsmedical terminologyreviewing medical records

Soft Skills

professional communicationbusiness acumenethical decision makingteam collaborationcommitment to customer expectationspositive team culture

Certifications

High School DiplomaGEDAssociate's degreeBachelor's degree