Claims Client Service Executive

The Hartford

Client Service Executive at The Hartford responsible for account retention and service offerings. Engaging with clients to execute loss cost containment initiatives and resolving service issues.

Posted 4/21/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $108,000 - $162,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for supporting profitable growth and retention of accounts
Understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace
Support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for customers
Negotiate and coordinate end-to-end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results
Resolve service issues promptly via engagement with various internal service providers
Provide training to local agents and business partners on new claim products and services

Requirements

What you’ll need

Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role preferred
Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers)
Excellent ability to present virtually and in person to senior leaders and internal and external audiences
Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence
Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority
Strong conflict management skills and ability to navigate ambiguous situations
Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through)
A valid driver’s license is required as a company car may be assigned
Ability to travel up to 25%

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Property and Casualty experienceClaimsUnderwritingSalesMultiline claimsWorkers’ CompensationPropertyAutoGeneral LiabilityAnalytical claim data review

Soft Skills

Customer serviceConflict managementLeadershipPresentation skillsInfluencing skillsActive listeningEmpathyService recoveryPatienceAmbiguity navigation

Certifications

Valid driver’s license