Analyze service delivery performance and operational health metrics to uncover drivers of efficiency, quality, and customer impact.
Develop performance dashboards and KPI frameworks that enable leaders to monitor trends and evaluate business outcomes.
Analyze large datasets to identify trends, anomalies, and root causes; translate findings into clear, actionable recommendations.
Work through a robust backlog by independently prioritizing work, managing deadlines, and delivering high-quality outputs.
Lead requirements-gathering sessions with business partners; document user stories, acceptance criteria, and measurement definitions.
Drive conversations with stakeholders across the enterprise to clarify objectives, align on scope, and ensure successful delivery.
Leverage an understanding of data structures and architecture to troubleshoot data issues and partner with engineering teams.
Create and deliver polished, data-driven presentations tailored for senior leadership, translating complex analytical insights into business impact.

Requirements

5+ years of experience in data analytics, business intelligence, or performance measurement roles.
Expert-level proficiency with Snowflake, SQL, Tableau Desktop/Server, Tableau Prep, Excel, and PowerPoint.
Experience working with messy datasets, validating data, and performing complex analysis.
Familiarity with data structures, architecture concepts, and data engineering workflows.
Proven ability to analyze large datasets and convert insights into clear business recommendations.
Exceptional executive communication and data storytelling skills.
Experience with requirements gathering and structured documentation.
Demonstrated ability to prioritize work, communicate proactively, and keep stakeholders aligned.
Familiarity with Agile/Kanban methodologies and tools (e.g., Rally) is strongly preferred.
Experience in insurance, risk engineering, or related fields is preferred but not required.

Benefits

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsbusiness intelligenceperformance measurementSQLSnowflakeTableau DesktopTableau ServerTableau PrepExceldata analysis

Soft Skills

executive communicationdata storytellingprioritizationproactive communicationstakeholder alignmentrequirements gatheringdocumentationanalytical thinkingpresentation skillscollaboration