Virtual Assistant – HTML, CSS, Webpage Support
Truegenics Pte. Ltd.
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Client Success Virtual Assistant – Onboarding Bottlenecks
The Growth Partner
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 $8 per hour
Job Level
Mid-LevelSenior
About the role
- Track new clients who have paid but have not completed the required onboarding form
- Follow up consistently to encourage timely form submission
- Identify clients who have submitted forms but have not booked their onboarding call, and initiate follow-up
- Proactively identify onboarding delays and coordinate necessary steps to move clients forward
- Maintain clear, professional communication with clients throughout the process
- Provide timely updates to the Client Success Team about any ongoing or resolved bottlenecks
- Manage onboarding-related administrative tasks to keep all processes aligned and on track
- Use internal tools to track client progress and ensure all required steps are completed accurately
Requirements
- Strong organizational and follow-up skills
- Experience in client-facing communication and administrative coordination
- Ability to manage multiple tasks while maintaining attention to detail
- Proactive problem-solving skills and a sense of urgency
- Familiarity with onboarding workflows and task management tools is a plus
Benefits
- Training Provided
- Clear onboarding processes and task workflows
- Follow-up templates and client communication guidance
- Ongoing coaching and collaboration with the Client Success Team
- Competitive Pay: $8/hour (Full-Time – 40 hours/week)
- Remote Flexibility: Work from anywhere with a reliable internet connection
- Skill Development: Grow your expertise in client success, follow-up coordination, and onboarding support
- Supportive Team: Work with professionals who are dedicated to smooth operations and great client experiences
- Meaningful Impact: Help new clients get started successfully and make a direct contribution to client satisfaction and retention
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
organizational skillsfollow-up skillsclient-facing communicationadministrative coordinationattention to detailproactive problem-solvingsense of urgency
