Senior Client Operations Advisor – Special Operations

The Growth Partner

Senior Client Operations Advisor handling complex client cases for a rapidly growing AI acquisition company. Driving outcomes in high-risk situations while collaborating directly with founders and C-suite executives.

Posted 5/25/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

**What You Actually Do**
*Own the hardest client situations:*
- Take full ownership of complex, escalated, or high-risk client accounts — from first signal through to resolution — applying structured thinking at every stage
- Diagnose the root cause behind every at-risk engagement: is it strategy, execution, expectation misalignment, or delivery failure — and build the right intervention accordingly
- Lead high-stakes conversations at founder and C-suite level — resetting expectations, rebuilding trust, and redirecting momentum toward outcomes
- Maintain meticulous case records that support accountability, continuity, and pattern recognition across the portfolio
*Drive retention and commercial recovery:*
- Monitor engagement health signals across your assigned accounts and intervene before situations deteriorate into formal escalations
- Develop targeted recovery plans that address root causes — not surface-level complaints — and execute them at pace
- Identify and close expansion opportunities inside at-risk accounts where trust has been rebuilt and appetite exists
- Track and report weekly on case outcomes, revenue protected, churn signals, and patterns requiring broader operational attention
*Operate as a senior advisor, not just a handler:*
- Lead live advisory sessions with founders — providing direct, implementation-focused guidance across offer, outbound, pipeline, and execution where relevant
- Advise on go-to-market strategy, offer positioning, and 90-day execution priorities when clients need more than just relationship management
- Challenge assumptions, reframe thinking, and reset timelines with the kind of directness that only comes from someone who has seen these situations before
- Act as a signal amplifier between clients and internal delivery teams — translating client reality into structured, actionable feedback
*Build what scales:*
- Contribute to the development of escalation frameworks, retention playbooks, and client risk systems that work beyond your individual caseload
- Identify patterns across accounts that point to broader delivery or operational gaps requiring intervention at leadership level
- Propose and implement process improvements that reduce escalation volume, resolution time, and repeat risk over time

Requirements

What you’ll need

*Experience*
- 5+ years in client success, account management, consulting, or a senior operational role within a high-growth, agency, or tech-enabled environment
- Proven track record managing complex, escalated, or high-risk client accounts with demonstrable recovery and retention outcomes
- Prior experience operating at or advising founder/C-suite level — not just executing, but influencing decisions under pressure
- Background in at least one of: growth strategy, sales systems, offer development, delivery operations, or scaling advisory
- Direct exposure to cold outbound, go-to-market execution, or B2B sales systems — enough to advise clients credibly, not just manage them
*Skills & Competencies*
- Strong diagnostic ability — able to rapidly identify root causes across strategy, execution, expectation, and delivery
- Structured thinker with the ability to build and enforce clear action plans, priorities, and accountability frameworks
- Confident communicator with high emotional intelligence — able to reset expectations, manage difficult conversations, and maintain trust under pressure
- Expert-level negotiation and de-escalation — navigates emotionally and commercially charged situations with composure and precision
- Commercially sharp — understands pricing, business models, and the downstream impact of every client decision
- High executive presence — equally effective on a live Zoom with a frustrated founder as in a written case summary to leadership
- Meticulous documentation discipline — maintains thorough records that support continuity, risk management, and process improvement
*Mindset & Behavioural Fit*
- Senior ownership mentality — operates independently, takes full accountability for outcomes, and doesn't wait to be managed
- Comfortable in ambiguity and fast-moving environments — adapts quickly without losing structure or composure
- Solutions-oriented under pressure — approaches escalations with clarity and a bias toward resolution, not escalation
- AI-native or highly AI-fluent — actively uses AI tools to enhance output quality, response speed, and documentation efficiency
- Discreet, professional, and exercises sound judgment in sensitive, confidential, and commercially significant situations
- Proactive risk detector — spots churn and engagement signals early and acts before situations deteriorate

Benefits

Comp & perks

**What You Get**
- Competitive compensation tied directly to retention, recovery, and expansion outcomes you own
- Fully remote — US, UK, UAE, Canada, or Australia
- Full-time, stable role at a profitable bootstrapped company — no runway anxiety, no pivots every quarter
- Direct line to senior leadership that has built and scaled products past $100M in revenue
- Real growth track — perform in this seat and the scope expands: team lead, broader Special Operations ownership, or a cross-functional senior role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementconsultinggrowth strategysales systemsoffer developmentdelivery operationsB2B sales systemsnegotiationde-escalation

Soft Skills

diagnostic abilitystructured thinkingconfident communicationemotional intelligenceexecutive presencemeticulous documentationsenior ownership mentalitysolutions-orientedproactive risk detectionadaptability