The Green Technology Group, LLC

Microsoft 365 Administrator

The Green Technology Group, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Azure

About the role

  • Provide Tier III/IV support of the VA EMCS environment for enterprise messaging and collaboration services
  • Answer incoming Incident Priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve incidents
  • Resolve National EMCS Tier III/IV tickets and apply Exchange administrator skills to address enterprise-wide issues
  • Administer Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Azure RMS
  • Perform account AD domain moves, password resets, shared mailbox management, and PowerShell-driven administrative tasks
  • Monitor and maintain network and EMCS infrastructure performance; report on system status
  • Manage trouble tickets from creation to resolution and coordinate with service desk and stakeholders
  • Troubleshoot email and collaboration issues for Executive level users and provide high-quality customer service
  • Work as part of a team supporting approximately 300,000 VA customers across all 50 States and Puerto Rico

Requirements

  • Provide Tier III/IV support of the VA EMCS environment
  • Answer incoming Incident Priority calls from the VA Enterprise Service Desk (VA-ESD), triage and resolve issues
  • Support Microsoft Outlook, Account AD Domain Moves, Password Resets, Shared Mailbox administration
  • Use PowerShell for Microsoft 365 administration
  • Resolve National EMCS Tier III/IV tickets and apply Exchange administrator skills to resolve enterprise-wide problems
  • Monitor and maintain network performance and report on EMCS infrastructure
  • Responsible for assigned trouble tickets from creation to resolution
  • Troubleshoot email-related issues for Executive level users
  • Great customer service skills and ability to work in a fast-paced environment
  • Experience with Microsoft 365 suite: Microsoft Messaging/Outlook, Azure Rights Management Services (RMS), Teams, OneDrive, SharePoint
  • Experience with Active Directory including SCCM, Intune, PKI and related AD products
  • Experience working with ServiceNow ticketing system and email-based requests
  • Ability to pass a background check (security clearance level: ability to pass a background check)
  • Bachelor's Degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is preferred; 8 years of additional relevant experience may be substituted for education
  • 5-8 years of experience as a System Administrator or similar role