The Greater Change

Level 1 Support Engineer, IT Helpdesk

The Greater Change

full-time

Posted on:

Origin:  • 🇦🇪 United Arab Emirates

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Salary

💰 AED 4,500 per month

Job Level

Junior

Tech Stack

DNS

About the role

  • Act as the first line of support for all IT issues via phone, email, or ticketing system
  • Perform password resets and resolve account lockouts
  • Manage mailbox permissions, distribution groups, and email settings in Microsoft 365
  • Troubleshoot basic network issues (IP, DNS, DHCP, connectivity)
  • Handle onboarding and offboarding processes for new starters and leavers
  • Manage access requests for SharePoint, Office 365, and Google Workspace
  • Provide laptop/desktop support, including application installations and updates
  • Troubleshoot software performance issues and errors (including BSOD)
  • Assist with device builds and hardware setup
  • Support users with printer setup and connectivity
  • Provide VPN configuration and access support
  • Offer peripheral support for devices (keyboards, mice, docking stations, etc.)

Requirements

  • Minimum 1 year of experience in a helpdesk or IT support role
  • Strong knowledge of Windows 10/11, Microsoft 365, and remote desktop tools
  • Familiarity with networking fundamentals (IP, DNS, DHCP)
  • Experience with ticketing systems such as Kaseya, Zendesk, or similar (preferred)
  • Strong communication and interpersonal skills
  • Customer-focused mindset with a proactive and problem-solving approach
  • Ability to work independently and within a remote team