Customer Care Director – Telecom Sector
Go Echoes
Customer Experience Representative
The Flex
full-time
Posted on:
Location: 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the first point of contact for guests and landlords, responding via email, chat, and phone.
- Support guests with reservations, check-ins, and check-outs using the PMS.
- Investigate and resolve customer issues quickly while maintaining a positive customer experience.
- Document customer interactions, feedback, and solutions in the system.
- Collaborate with operations and tech teams to flag recurring issues and suggest process improvements.
- Identify opportunities to enhance guest stays and strengthen landlord relationships.
Requirements
- Strong communication skills (written and verbal).
- Previous customer service experience, ideally in hospitality, real estate, or tech platforms.
- Ability to multitask and stay calm under pressure.
- Tech-savvy and comfortable using PMS, CRM, and other digital tools.
- Problem-solving mindset with empathy and patience.
- Fluent in English; additional languages are a plus.
