Customer Support

• Be the first point of contact for guests and landlords, responding via email, chat, and phone.
• Support guests with reservations, check-ins, and check-outs using the PMS.
• Investigate and resolve customer issues quickly while maintaining a positive customer experience.
• Document customer interactions, feedback, and solutions in the system.
• Collaborate with operations and tech teams to flag recurring issues and suggest process improvements.
• Identify opportunities to enhance guest stays and strengthen landlord relationships.

Customer Experience Representative

FSQR Customer Support Specialist

Client Relations Officer

Customer Support Specialist I

Customer Support Specialist

Customer Care Agent, French/Dutch