French-Speaking Customer Experience Specialist
The Flex
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English
- Guide guests through the reservation, check-in, and check-out processes using our PMS tools
- Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach
- Accurately document interactions, feedback, and resolutions to help improve service quality
- Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience
- Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests
Requirements
- Fluency in French and English (written and spoken)
- Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
- Excellent communication and interpersonal skills — you listen, understand, and make people feel heard
- Strong organizational abilities and composure under pressure
- Tech-savvy — comfortable using PMS, CRM, and digital support tools
- A problem-solving mindset with empathy, patience, and meticulous attention to detail
Benefits
- Competitive compensation plus performance-based incentives
- Remote-first, results-driven culture — work from anywhere
- Real career progression opportunities as we expand globally
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingdocumentationattention to detail
Soft skills
communicationinterpersonal skillsorganizational abilitiesempathypatiencecomposure under pressure