Affiliate Manager

• Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.
• Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.
• Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.
• Anticipate guest needs, share timely updates, and provide thoughtful recommendations.
• Collect guest feedback, identify patterns, and help improve our systems and service standards.
• Work closely with Operations, Product, and Tech to elevate the entire guest journey.

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