Administer and support the McLeod Software platform, including LoadMaster and/or PowerBroker, Ancillary and API program integration
Configure and maintain system settings such as rating, customer contracts, carrier profiles, dispatch workflows, and settlement rules
Manage order lifecycle processes including order entry, dispatch, tracking, invoicing, and driver/carrier settlement
Troubleshoot system issues, data discrepancies, and user-reported problems; coordinate with McLeod support as needed
Lead or support system enhancements, upgrades, and module implementations (e.g., EDI, document imaging, mobile/ELD integrations)
Oversee EDI/API integrations with customers, carriers, and third-party platforms (visibility tools, telematics, etc.)
Partner with operations, accounting, and customer service teams to optimize workflows and improve system utilization
Develop reporting and dashboards using McLeod tools, SQL, or BI platforms
Maintain data integrity across customers, carriers, rates, and financial transactions
Create and maintain SOPs, system documentation, and user training materials
Train new users and provide ongoing support to maximize adoption and efficiency

Requirements

Bachelor’s degree in Information Systems, Supply Chain, Logistics, Business, Computer Science, or a related field; equivalent combination of education and relevant experience may be considered in lieu of a degree
Minimum of 3 years of experience supporting, administering, configuring, or optimizing a Transportation Management System (TMS) in a transportation, brokerage, logistics, or supply chain environment
Hands-on experience working with McLeod (LoadMaster) and PowerBroker in a system support, analyst, administrator, or super-user capacity
Experience supporting core transportation workflows such as order entry, dispatch, tracking, invoicing, billing, and driver/carrier settlement
Experience troubleshooting system issues, data discrepancies, and user-reported problems and driving issues through resolution
Experience working with cross-functional business partners such as operations, accounting, customer service, and IT to improve workflows and system utilization
Experience creating and maintaining SOPs, system documentation, training materials, and/or delivering end-user training
Experience supporting or coordinating system enhancements, upgrades, implementations, or integrations within a TMS or related platform
Strong understanding of transportation operations (brokerage and/or asset-based)
Experience with rating, dispatch, settlements, and financial workflows within McLeod
Familiarity with EDI transactions (204, 214, 210) and API integrations
Ability to troubleshoot complex system and operational issues
Strong working knowledge of McLeod Software, including LoadMaster and/or PowerBroker
Experience configuring and maintaining TMS elements such as carrier profiles, rating structures, dispatch workflows, and settlement rules
Working knowledge of EDI/API integrations, reporting tools, Excel, SQL, and data integrity practices
Experience with transportation-related integrations such as document imaging, mobile/ELD tools, visibility platforms, telematics, or similar connected systems
Ability to develop reports and analyze data using McLeod reporting tools, Excel, SQL, and/or BI tools
Strong data analysis skills
Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions
Strong attention to detail and ability to manage sensitive operational and financial data accurately
Ability to translate business needs into system solutions and explain technical concepts to non-technical users
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Ability to work independently while also collaborating effectively across departments
Ability to train users, support adoption, and promote consistent use of system processes and best practices
Process optimization and continuous improvement mindset
Strong written and verbal communication skills

Benefits

Medical, Dental, and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

McLeod SoftwareLoadMasterPowerBrokerEDIAPI integrationsSQLdata analysisreporting toolstransportation management system (TMS)document imaging

Soft Skills

analytical skillsproblem-solving skillsattention to detailorganizational skillscommunication skillscollaborationtraining abilitiesprocess optimizationindependenceadaptability