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Order to Cash Specialist
The E.W. Scripps CompanyOrder to Cash Specialist supporting billing, cash application, reconciliations, and customer accounts for Scripps’ U.S. media operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving, decision-making, and organizational skills while effectively managing multiple priorities. Proficient in customer service and operational processes, with a focus on improving efficiency and supporting service delivery.
Highest-signal resume keywords
Order To Cash ProcessesCustomer Service ExperienceMicrosoft Excel ProficiencyProcess ImprovementOperational Metrics Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash ApplicationBillingCredit Card ProcessingAccount SetupOperational WorkflowsAudit CoordinationService Level AgreementsStandard Operating Procedures
Soft Skills
Problem-SolvingDecision-MakingAttention To DetailCommunication SkillsOrganizational Skills
Tools & Technologies
Microsoft Office
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
AccountingFinanceShared ServicesCustomer ServiceOperational Excellence
About the role
Key responsibilities & impact- Investigate and resolve questions related to Order to Cash functions and processes
- Perform customer service, cash application, cash balancing, daily aired TV log reconciliation, billing, customer account setup, and credit card processing
- Review O2C processes and workflows and identify opportunities to improve efficiency and service delivery
- Support centralization and standardization of operational workflows across the department
- Assist with developing and monitoring operational metrics and internal Service Level Agreements (SLAs)
- Support system upgrades, user training initiatives, and updates to Standard Operating Procedures (SOPs)
- Resolve escalated issues and support management with complex operational matters
- Coordinate Order to Cash audit requests from internal and external auditors
- Participate in special projects and departmental initiatives
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Generally, 1-3 years of office experience preferred
- Generally, 1-3 years of customer service experience in a fast-paced environment preferred
- Experience in accounting, finance, shared services, or a related field preferred
- Strong problem-solving and decision-making skills
- Exceptional attention to detail and ability to manage multiple priorities
- Excellent verbal and written communication skills
- Strong organizational and analytical capabilities
- Demonstrated initiative, accountability, and self-motivation
- Ability to collaborate and communicate with employees and leaders at all organizational levels
- Strong proficiency with Microsoft Office applications, particularly Excel
- Ability to identify process improvement opportunities and support operational excellence initiatives
- Commitment to excellent internal and external customer service
Benefits
Comp & perks- Remote work/home office arrangement
- Reasonable accommodations for qualified individuals with known disabilities
- Equal employment opportunity