The Dispatch

Community Manager

• Launch and Scale Dispatch Clubs (60% of role)
• Organizer Recruitment & Vetting: Review applications from members interested in leading local clubs, conduct screening conversations, and select organizers who align with our mission and demonstrate capability to build and sustain community.
• Ongoing Organizer Support: Serve as primary point of contact for 20-50+ club organizers nationwide, providing guidance on meeting formats, troubleshooting challenges, celebrating wins, and helping clubs get to the next level.
• Platform Management: Oversee the Dispatch Juntos platform on our website (member discovery, event logging, photo uploads, RSVPs), ensure it’s functioning properly, and gather feedback for improvements.
• Club Health Monitoring: Track key metrics for each club (attendance, frequency, longevity, engagement), identify clubs at risk of fizzling, and proactively provide enhanced support to clubs showing momentum.
• Content Creation: Produce monthly “Junto Spotlight” features for newsletters, curate photos and testimonials from meetups, create discussion guides tied to recent Dispatch content, and develop promotional materials.
• Moderation & Community Standards: Handle “report a concern” submissions, address issues directly with organizers when needed, and make judgment calls on revoking club status in rare cases (in consultation with leadership).
• National Promotion: Coordinate geo-targeted email campaigns to members in hub markets, manage Dispatch Juntos presence in Discord and on Reddit, and maintain drumbeat of engagement through newsletters and social channels.
• Official Event Planning & Execution (25% of role)
• Event Strategy: Identify clubs that have reached threshold for official Dispatch events (30-50+ consistent attendees over 3-6 months) and develop event plans with editorial, business, and multimedia teams.
• Logistics & Coordination: Handle venue sourcing, ticketing setup, sponsorship coordination, VIP meet-and-greet arrangements, travel logistics for Dispatch talent, and day-of event management.
• Revenue Optimization: Work with business team to price events appropriately, secure sponsorships, and maximize ticket sales while maintaining accessibility for members.
• Content Capture: Coordinate recording of live podcasts, capture photos and video for promotional use, and gather testimonials and learnings from each event.
• Post-Event Follow-Up: Thank attendees, collect feedback, analyze what worked, and apply learnings to future events.
• Broader Community Initiatives (15% of role)
• Discord Management: Active presence in Dispatch Discord server, facilitate member-to-member connections, surface interesting discussions to editorial team, and maintain community standards.
• Member Engagement Programs: Develop and test other community engagement initiatives beyond Dispatch Clubs (could include virtual meetups, AMA sessions with writers, member-generated content opportunities, etc.)
• Internal Advocacy: Represent the voice of our community in internal discussions, share member feedback with editorial and product teams, and champion community-building across the organization.
• Measurement & Reporting: Track and report on community engagement metrics, retention impacts, and ROI of community programs to leadership.

Video Editor

• Edit and mix podcast episodes across multiple shows to professional broadcast standards.
• Perform full-service post-production: EQ, compression, noise reduction, leveling, and mastering.
• Incorporate creative sound design elements such as music beds and transitions.
• Provide technical support for occasional live recording events in audio & video.
• Coordinate with hosts and producers to ensure consistent audio quality across remote recordings (Riverside, local tracks, etc.)
• Produce and direct podcast recordings as necessary.
• Edit audio podcasts and videos for multiple distribution platforms.
• Enhance visual presentation: multicam switching, speaker close-ups, color balance.
• Add branding elements to videos (intro/outro, lower-thirds, captions).
• Develop and maintain a consistent visual style guide for video podcasts.
• Create highlight clips and short-form content optimized for social media discovery.

Podcast and Video Editor

People Operations

• Support OKR tracking, all-staff meetings, and board meeting logistics.
• Lead coordination with key vendors (e.g., cybersecurity, HR, office management).
• Manage operational projects that improve efficiency and employee experience.
• Document and improve internal processes, SOPs, and company knowledge base.
• Help ensure timely completion of action items and follow-ups across teams.
• Support budget visibility and tracking, in collaboration with leadership.
• Coordinate all aspects of onboarding and offboarding, including system setup, training materials, and access management.
• Maintain and update employee handbook, policies, and HR documentation.
• Manage Justworks, GSuite, Slack, and Asana administrative settings.
• Serve as a first point of contact for staff HR and operations questions.
• Support recruiting logistics (job postings, interview scheduling, communication with candidates).
• Coordinate with FP&A and HR vendors on payroll, benefits, and compliance.
• Partner with the Executive Editor on editorial operations support (e.g., contributor onboarding, scheduling, Asana workflows).
• Coordinate between editorial and business teams to streamline communication and project delivery.
• Help plan internal and external events – from editorial summits to offsites and team gatherings.
• Take notes, track decisions, and follow up on next steps for key meetings.

Manager, Operations – People

Account Manager

• Research and track client activity across competitive publishers and platforms
• Maintain and update our CRM with precision—inputting new leads, logging activity, and ensuring data integrity
• Assist in outbound prospecting and sales outreach with custom research, list-building, and occasional cold outreach
• Support development of client briefs, one-sheets, and materials for key prospect conversations
• Own post-sale campaign execution—monitoring timelines, deliverables, and campaign health
• Lead internal and external kickoff calls, setting clear expectations and ensuring smooth handoff from sales
• Act as the day-to-day contact for sponsors and partners during campaign fulfillment, driving results and clarity
• Coordinate across Sales, Product, and Editorial teams to ensure deliverables meet both sponsor and audience standards
• Collaborate with Business Operations to track revenue milestones and improve retention reporting
• 1–3 years of professional experience in media, advertising, or marketing (B2B or B2C), ideally at a modern media brand
• A systems-thinker with strong organizational instincts—you enjoy keeping people and processes on track
• Excellent written and verbal communicator, capable of managing internal stakeholders and external clients alike
• Curious, entrepreneurial, and excited to learn both the art and science of media sales and client management
• Comfortable using CRMs (Pipedrive) and productivity tools (Google Workspace, Slack, Asana)
• Exposure to the full sales and delivery lifecycle at a high-growth media business
• Clear career path into Account Management or Sales, depending on your strengths and goals
• Opportunity to work alongside experienced business, editorial, and brand leadership
• Competitive salary, benefits, and access to ongoing learning and development resources

Community Manager

Podcast and Video Editor

Manager, Operations – People

Partnerships Development Manager