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Product Owner – Dynamics 365
The Crown EstateProduct Owner at The Crown Estate accountable for customer capability roadmap and product outcomes. Collaborating across teams to align with customer strategy and enterprise programmes.
About the role
Key responsibilities & impact- Own the end‑to‑end customer capability roadmap, incorporating CRM and associated customer products and services.
- Ensure alignment with customer strategy, digital plans, and enterprise change initiatives.
- Define and maintain a clear product vision focused on customer and business outcomes, not just system functionality.
- Act as the decision‑maker for customer product direction, sequencing, and scope.
- Hold accountability for prioritisation decisions across BAU vs transformation.
- Take ownership of defining the real problem to be solved.
- Lead discovery activities to understand customer, user, and business needs.
- Work closely with delivery teams and business units to ensure roadmap intent is feasible.
Requirements
What you’ll need- Significant experience as a Product Owner owning complex, cross‑business customer products or capabilities, specifically within the Dynamics 365 ecosystem.
- Strong experience defining and communicating product vision, outcomes, and roadmaps aligned to strategy.
- Excellent prioritisation and decision‑making skills in complex, low‑clarity environments.
- Strong discovery and business analysis capability
- Experience working within Agile delivery models
- Strong stakeholder engagement and influencing skills
- Sound understanding of platform architecture and how CRM integrates with wider enterprise systems
Benefits
Comp & perks- 28 days paid holiday
- Flexible working
- Market leading family friendly policies
- Private healthcare
- Life and critical illness cover
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product ownershipbusiness analysisAgile deliveryCRMDynamics 365product visionroadmap developmentprioritisationdecision-makingplatform architecture
Soft Skills
stakeholder engagementinfluencingproblem-solvingcommunicationleadershipcollaborationstrategic alignmentdiscovery activitiesaccountabilityorganizational skills