Head of AMS – SAP

The Config Team Ltd

Head of SAP AMS driving successful SAP AMS team forward and managing customer relationships. Overseeing the support function and advocating for TCT's products and services.

Posted 7/13/2026full-time🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in SAP AMS environments, effectively managing teams and driving customer satisfaction while ensuring compliance and quality standards. Proven ability to support sales processes and develop talent within the organization.

Highest-signal resume keywords

Leadership ExperienceSAP AMS SupportCustomer Service SkillsCoaching and DevelopmentITIL Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SAP SolutionsFinancial ManagementProposal DevelopmentRFP ResponseSLA Performance Improvement

Soft Skills

Relationship BuildingConflict ResolutionMentoring

Industry Keywords

Consultancy BackgroundCustomer MeasuresService Delivery ManagementQuality StandardsCompliance

About the role

Key responsibilities & impact

Leading the business unit to further success under your leadership.
Manage and mentor key roles within your function, own people processes, and act as the senior escalation point between the team, customers and the wider business.
You'll also get involved in recruitment for the team.
You’ll have the opportunity to own the commercials including management of the financial plan for the AMS division, working with Service Delivery Managers to keep every customer contract profitable.
You'll be an advocate for TCT's products and services, spotting and helping win opportunities to grow accounts alongside the sales team.
You're the senior point of contact when clients need it most.
You'll build trust with them, resolve escalations, and take a lead role supporting proposals, quotations and RFP responses.
Review how support currently works and change what isn't.
You'll tighten up handovers from the project and consultancy teams, improve SLA performance, and lead our approach to quality and standards, including compliance.

Requirements

What you’ll need

Proven leadership experience within an SAP AMS / Support environments, ideally from a consultancy background.
A track record of hitting internal and customer measures in an SAP support environment.
Strong customer service instincts, you build relationships and keep clients satisfied.
Experience coaching and developing people to be their best.
Confidence discussing SAP solutions and technology with stakeholders at any level.
Knowledge of ITIL processes.
Experience supporting the sales process for support offerings.

Benefits

Comp & perks

24 days holiday, plus your birthday off
Long-service additional holiday awards
Buy & sell holiday to suit your year
A paid volunteer day
Bupa private healthcare
Life insurance at 4x annual salary
5% employer-matched pension contribution
Electric car lease scheme
Investment in your personal development
Funded social events throughout the year
Choose the charity - we make the donation
Wider CSR initiatives you can get involved in