Senior Ecommerce Manager
SinaLite
Magento
CRM Specialist, E-Commerce
The Conference Board
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$67,320 - CA$79,200 per year
Job Level
Mid-LevelSenior
About the role
- Act as a primary support resource for all staff, promoting best practices and encouraging consistent CRM usage.
- Create and maintain user guides, training materials, policies, and documentation to support CRM onboarding and ongoing education.
- Deliver training sessions and provide one-on-one support to improve CRM literacy across teams.
- Build strong working relationships with users to understand their day-to-day needs and challenges.
- Monitor usage metrics and work with groups to fully utilize CRM and CRM-related systems/tools.
- Support user groups through change management and adoption of new features or process transitions.
- Work closely with internal communications to ensure CRM-related updates, news, information are communicated on a regular basis.
- Collaborate directly with business users to implement and apply CRM-related processes that support operational goals.
- Translate business requirements into practical CRM solutions and workflows.
- Provide hands-on support in troubleshooting CRM issues and identifying root causes.
- Monitor data hygiene from user activity to ensure data integrity guidelines are followed and escalate issues when necessary.
- Identify and coordinate CRM strategies and initiatives that support organizational goals and objectives.
Requirements
- 3–5 years of experience supporting, implementing, or operating CRM systems in a hands-on, user-facing capacity.
- Experience with Power Automate.
- Demonstrated experience in troubleshooting, issue diagnosis, and monitoring data integrity within CRM environments.
- Strong understanding of CRM systems, business process mapping and providing guidance and expertise on best practices.
- Analytical mindset, able to track metrics, interpret usage data and provide recommendations.
- Ability to work directly with business users to apply/improve processes and resolve issues in real time.
- Excellent communication and interpersonal skills, with a focus on user support and engagement.
- Proven ability in working in a fast-paced customer service/support environment.
- Detail-oriented with strong problem-solving skills.
- Ambition and self-motivation.
Benefits
- Virtual First – work from home anywhere across Canada with a budget to set up your home office.
- A workplace where your hard work is not just valued, but actively celebrated.
- Healthcare benefits from Day One to support your physical and mental wellbeing, including a $2,500 benefit for Psychologist, Social Worker or Psychotherapist services
- Work/Life Balance: In addition to 20 days annual vacation, we close between Christmas Day and New Year’s Day, observe 13 holidays per year and offer Friday afternoon closures.
- A modern, defined benefit (DB) pension plan: We care about your future and offer a pension plan with a 5% match from Day One
- Employee Family Assistance Program (EFAP): We understand that life can be unpredictable and challenging and EFAP supports you and your family during difficult times.
- Maternity and parental leave top-up plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM systemstroubleshootingissue diagnosisdata integritybusiness process mappingPower Automatemetrics trackinguser supportprocess improvementdocumentation
Soft skills
communicationinterpersonal skillsproblem-solvingdetail-orientedanalytical mindsetself-motivationuser engagementchange managementcollaborationcustomer service
