The Conference Board

Ecommerce

• Act as a primary support resource for all staff, promoting best practices and encouraging consistent CRM usage.
• Create and maintain user guides, training materials, policies, and documentation to support CRM onboarding and ongoing education.
• Deliver training sessions and provide one-on-one support to improve CRM literacy across teams.
• Build strong working relationships with users to understand their day-to-day needs and challenges.
• Monitor usage metrics and work with groups to fully utilize CRM and CRM-related systems/tools.
• Support user groups through change management and adoption of new features or process transitions.
• Work closely with internal communications to ensure CRM-related updates, news, information are communicated on a regular basis.
• Collaborate directly with business users to implement and apply CRM-related processes that support operational goals.
• Translate business requirements into practical CRM solutions and workflows.
• Provide hands-on support in troubleshooting CRM issues and identifying root causes.
• Monitor data hygiene from user activity to ensure data integrity guidelines are followed and escalate issues when necessary.
• Identify and coordinate CRM strategies and initiatives that support organizational goals and objectives.

CRM Specialist, E-Commerce

Backend Engineer

• Maintain, monitor, and support our on-premise Microsoft SQL databases for sales, marketing and research data.
• Manage existing SQL Agent jobs, SSIS integration packages and stored procedures
• Conduct performance tuning of SQL queries for automated job primarily backup and mirroring.
• Support website database replica for Power BI and SQL reporting used by internal users.
• Assist in setup and ongoing maintenance of big data environment for our research team.
• Design and manage end-to-end solutions for both current and future state data systems.
• Setup, configure and manage Microsoft Fabric for enterprise use and data governance.
• Create ETL between on prem databases and the Dataverse for CRM, ERP and Microsoft SaaS.
• Develop a technology data model and schema to support new systems
• Propose path forward for Cloud based database setup from MS SQL to Azure.
• Automate database processes, tasks, and procedures using SQL, Azure and power automate.
• Setup role-based access to safeguard the security and integrity of databases and applications.
• Prepare monthly report on database utilization, capacity usage and actionable recommendations.
• Manage tracking sheet of all database issues, status and how we plan to mitigate.
• Develop technical workplans for roadmap project assignments.
• Collaborate with business units to collect application and database requirements for new applications
• Conduct Proof of Concepts for new database technology and provide recommendations to the Director, IT.
• Demonstrate a strong commitment to delivering high-quality and professional values

CRM Specialist, E-Commerce

Senior Database Developer