The Conair Group

Compliance Manager – Customer Compliance, Chargebacks

The Conair Group

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Tech Stack

ERP

About the role

  • Lead customer compliance and chargeback defense initiatives within the distribution center
  • Monitor, analyze, and investigate all incoming customer deductions, shortages, and compliance chargebacks
  • Gather necessary documentation to aggressively dispute invalid chargebacks through respective customer portals
  • Track dispute statuses, maintain an organized ledger of open and closed claims, and maximize successful recovery rates
  • Partner with Finance/Accounting team to reconcile deductions
  • Serve as the internal Subject Matter Expert (SME) on all customer vendor manuals and routing guides
  • Continuously monitor updates to customer shipping requirements and translate changes into actionable SOPs for the warehouse floor
  • Develop an audits process for outbound shipments to ensure compliance
  • Perform root-cause analysis on valid chargebacks to identify operational gaps
  • Collaborate with Warehouse Managers and floor supervisors to implement corrective actions and adjustments

Requirements

  • Bachelor’s degree in supply chain, Business Administration, Operations Management, or related field (or equivalent operational experience)
  • 3–5 years of experience in warehouse operations, supply chain, or accounts receivable, with a minimum of 2 years specifically dedicated to retail customer compliance and chargeback/deduction management
  • Extensive hands-on experience navigating major retailer vendor portals (e.g., Amazon, Walmart, Target, Home Depot)
  • Strong understanding of EDI transactions (specifically 850, 856/ASN, 810) and barcode labeling standards (GS1-128/UCC-128)
  • Proficiency in Warehouse Management Systems (WMS) and ERP systems (e.g., SAP, NetSuite, Manhattan, or similar)
  • Advanced Excel skills (Pivot tables, VLOOKUPs) for analyzing large datasets.
Benefits
  • Comprehensive Medical/Dental/Vision plans
  • Generous Paid Time Off Programs
  • Life & Disability Insurance
  • FSA/HSA/Dependent Care FSA
  • Paid Parental Leave
  • 401k and company match
  • EAP & Employee Wellness Programs
  • Volunteer Days Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chargeback managementdeduction managementroot-cause analysisSOP developmentdata analysisEDI transactionsbarcode labeling standardsadvanced Excelwarehouse operationssupply chain management
Soft Skills
leadershipcollaborationcommunicationorganizational skillsproblem-solving