Student Qualifying Representative

The Community Solution Education System

Student Qualifying Representative advancing enrollment for The Chicago School, a nonprofit university. Qualifying prospective students through calls and chat, then transferring them to admissions representatives.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates effective communication and interpersonal skills while engaging with prospective students through various channels. Proficient in managing admissions databases and CRM tools to ensure efficient inquiry management and documentation.

Highest-signal resume keywords

Bachelor's DegreeEffective Communication SkillsCRM Tools ExperienceCustomer Service SkillsHigher Education Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inquiry ManagementDocumentationCall LoggingActivity LoggingProspect Communication

Soft Skills

Listening SkillsProblem SolvingInitiativeInterpersonal Skills

Tools & Technologies

Salesforce

Industry Keywords

Higher EducationAdmissionsProspective StudentsOutbound CallsVirtual Meetings

About the role

Key responsibilities & impact

Make initial contact with prospective students seeking information about programs and the university
Ensure prospective students meet established qualifications
Transfer qualified prospective students to the appropriate Admissions Representatives
Engage prospective students through outbound calls using established scripts and policies
Respond quickly to new student inquiries and maintain consistent prospect communication
Engage with prospective students through the web chat platform
Maintain the Salesforce database through inquiry management, documentation, call and activity logging, and purposeful contact strategy
Represent the university positively and professionally through telephone-based, virtual, and in-person meetings and events
Maintain communication with admissions staff and other university departments
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university
Effective communication and listening skills
Ability to learn and work within admissions databases and CRM tools
Ability to work evenings and weekends
Experience in higher education preferred
Proven ability to take initiative and problem solve preferred
Ability to work in an ambiguous, fast-paced, and matrixed environment to achieve outstanding results preferred
Excellent customer service and interpersonal skills preferred

Benefits

Comp & perks

Generous paid time-off
Medical and dental coverage
Company-paid life and disability insurance
Retirement plan with employer contribution
Multiple flexible spending accounts (FSA)
Tuition reimbursement
Professional development
Regular employee appreciation events