The Community Solution Education System

Director, Student Financial Services Operations

The Community Solution Education System

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $100,000 per year

Job Level

Entry Level

About the role

  • Oversee daily student financial services processing functions, including Student Aid Report (SAR) processing, verification flags, packaging, originations, authorizations, disbursement, reconciliation, and post-disbursement adjustments
  • Provide oversight of daily student accounts processing functions, including billing, adjustments, refunds, reconciliation, and resolution of complex account activity
  • Ensure timely and accurate awarding, disbursement, posting, and reconciliation of federal, state, institutional, and private aid
  • Monitor workflow queues, processing timelines, and service-level expectations to support enrollment, persistence, cash management, and compliance objectives
  • Execute operational processes in compliance with federal Title IV regulations, state requirements, and institutional policies and procedures
  • Support audits, program reviews, and internal assessments by preparing documentation, responding to findings, and implementing corrective action plans in coordination with compliance leadership
  • Maintain operational procedures and documentation to ensure consistent execution of regulatory and institutional requirements
  • Partner with compliance leadership to implement new or revised regulatory requirements into day-to-day operations
  • Serve as the business and functional owner for student financial operations, including configuration requirements, workflow design, testing, and operational readiness, in partnership with Information Technology
  • Collaborate with institutional and systemwide teams on operational readiness for system enhancements, implementations, upgrades, and process changes
  • Identify operational risks, inefficiencies, and opportunities for improvement through data analysis and performance monitoring
  • Support systemwide reporting, reconciliation, and data integrity efforts related to student financial services
  • Supervise, train, and evaluate financial aid and student account staff across the system
  • Provide expert guidance on complex cases, escalations, and operational decision-making
  • Support onboarding, cross-training, and professional development to ensure operational continuity and resilience
  • Foster a student-centered, compliance-aware service culture aligned with organizational mission and values
  • Support escalated student and family concerns related to financial aid eligibility, awards, billing, and account resolution
  • Collaborate with system and campus partners to support communications, outreach, and student success initiatives
  • Contribute to the development of operational guidance, training materials, and student-facing communications related to student financial services

Requirements

  • Thorough understanding of student financial aid and student accounts operations
  • Demonstrated knowledge of federal Title IV programs and operational compliance requirements
  • Functional and in-depth experience with Student Information Systems, including financial aid and/or student account modules
  • Strong analytical, organizational, and problem-solving skills
  • Ability to interpret regulatory requirements and translate them into effective operational processes
  • Strong written and verbal communication skills
  • Ability to manage competing priorities and deadlines in a dynamic environment
  • Collaborative leadership style with the ability to work effectively across functional, institutional, and systemwide teams
  • High level of professionalism, discretion, and judgment
  • Ability to manage responsibilities in a complex, multi-institutional system environment
  • Bachelor’s degree from an accredited institution
  • 3 to 5 years of progressive experience in student financial services administration with significant operational responsibility
  • Experience supervising and leading staff in a complex, multi-entity, or systemwide environment
Benefits
  • generous paid time-off
  • medical and dental insurance coverage
  • life and disability insurance
  • retirement plan with employer contribution
  • multiple flexible spending accounts
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
student financial services processingStudent Aid Report (SAR) processingfederal Title IV programsStudent Information Systemsdata analysisoperational compliancebilling adjustmentsreconciliationworkflow designoperational readiness
Soft Skills
analytical skillsorganizational skillsproblem-solving skillswritten communicationverbal communicationcollaborative leadershipprofessionalismdiscretionjudgmentability to manage competing priorities
Certifications
Bachelor’s degree