Community Manager
The Community Builders, Inc.
full-time
Posted on:
Location Type: Office
Location: Cleveland • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues
- Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal
- Anticipates vacancies and is proactive in attracting new tenants
- Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports
- Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements
- Keeps informed of market conditions and update competitive market analysis quarterly
- Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers
- Monitors rent balances, collects rents, and sends out late or quit notices as required
- Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management
- Oversees office functions, including office hours, filing, computer systems, reports, etc.
- Inspects property, picks up litter, and reports issues to Service Maintenance Manager
- Handles resident issues and concerns, partnering with Community Manager as needed
- Inspects market ready units for acceptance to lease and for resident move in
- Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
- Performs other duties as required.
Requirements
- College degree or 3+ years in a progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required
- 2+ years of experience in Property Management, Hotel, Hospitality or Retail required
- Industry designations (COS, LIHTC, ARM, etc.) preferred
- Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
- Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
- Proven Excellent Customer Service skills required.
Benefits
- Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
property managementleasingoccupancy agreementsbudgetingrisk managementcompliancereportinginvoice codingrent collectionperformance management
Soft skills
communicationcustomer serviceteam supervisionproblem-solvingmotivationtrainingorganizational skillsproactive approachinterpersonal skillsleadership
Certifications
COSLIHTCARM