The Community Builders, Inc.

Community Manager

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal.
• Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties as required.

Assistant Community Manager

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal.
• Anticipates vacancies and is proactive in attracting new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements.
• Keeps informed of market conditions and update competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, including: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with Community Manager as needed.
• Inspects market ready units for acceptance to lease and for resident move in.
• Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties as required.

• Responsible for all phases of community operations and on-site team performance.
• Manage the company’s objectives and property operating budget.
• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking.
• Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance.
• Provide outstanding customer service to residents.
• Recruit, train, coach, manage and motivate team members.

• Develop and manage strategic partnerships with local service providers, organizations, and universities focused on health & wellness, resident leadership and housing stability.
• Lead Community Life efforts in collaboration with TCB property management and TCI to develop annual one-year workplans outlining strategies, partnership development and activities that fit into the sites strategic objectives.
• Support residents experiencing housing instability by building trusting relationships and having a strong understanding of reliable, quality resources/organizations for which to make referrals, as needed; coordinate the implementation of the TCB Housing Stabilization Standard of Practice; collaborate with TCI when appropriate.
• Foster and cultivate relationships with residents and encourage residents to engage within their community.
• Facilitate coordination of TCBs Health Ambassador program; identify residents who want to stay active and help organize activities that promote health and wellness.
• Conduct life skills and capacity building workshops in areas such as housekeeping, reading and understanding the lease, budgeting, and community engagement.
• Report on progress through consistent documentation of work through CLs data management system.
• Coordinate with staff to ensure effective communication between the site team and community partners, agencies, funders, and TCB corporate support.
• Ensure the collection and input of all program and performance data in the CL Connect database.
• Coordinate with partners for sharing of data and metrics.
• Collect CLQs for 30% of residents each year and document in SurveyMonkey.
• Represent TCB at various monthly community interagency meetings and report back to the team.
• Participate in professional development opportunities and contribute to best practices.
• Prioritize tasks and communicate progress, problems, and needs for additional support.
• Perform other project-related duties as needed.

Community Life Service Coordinator

Manager

• Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
• Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services.
• Review completed work orders and unit turn for quality of work and repair trends to address.
• Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
• Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
• Manage preparation and make repairs for REAC/HQS inspections and audits.
• Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
• Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
• Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
• Available for weekend work, on-call rotation and emergency service call duties.

Service Maintenance Manager

• Build relationships with residents to support their needs and goals.
• Develop strategic partnerships and provide linkages to local service providers focused on the primary objectives of Community Life.
• Engage residents in community building activities that nurture care and respect for the property and apartments.
• Support residents at risk of losing their housing.
• Provide support for Property Management through unit inspections and re-certifications.
• Collect/Input data to document services provided to residents and outcomes achieved.
• Manage budgets and administrative tasks required for securing and executing contracts and grants.
• Enter attendance and program data into CL Dynamics and Citispan weekly.

Community Life Service Coordinator – Part-Time

• Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance of an apartment community.
• Oversee the company’s objectives and property operating budget, with primary goals of increasing cash flow, balancing the budget, maintaining the physical asset, and delivering a high-quality living environment.
• Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking.
• Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance.
• Provide outstanding customer service to residents and follow up on service requests or complaints.
• Recruit, train, coach, manage and motivate team members.

Support Engineer

• Provide technical support to TCB employees via phone, remote screen-share, and in person while adhering to company standards and guidelines.
• Remotely support employees who are based on-site, traveling, or at remote offices.
• When required, perform software deployment and implementations.
• Thoroughly document support activities in a ticketing system, keeping track of ongoing issues and providing effective solutions.
• Create Knowledge Base articles for unique solutions to new technical challenges that arise.
• Maintain computers and mobile devices with updates to ensure usability and security.
• Identify and diagnose any issues that arise and offer effective solutions, following through to resolution.
• Work with vendors and staff to create laptop images with the latest updates and configurations.
• Represent the IT department with the highest level of professionalism and customer service.
• Other duties as assigned.

IT Help Desk Support Technician

Administrative Assistant

• Provide comprehensive administrative and grant support to ensure effective operation of Community Life Department.
• Support Senior Vice President and manage departmental administrative functions.
• Assist with grant and contract administration and reporting, invoicing, and overall operations.
• Organize and maintain calendar, schedule appointments, and coordinate travel for SVP.
• Train new hires on administrative tasks and assist in onboarding.
• General clerical duties including managing emails, maintaining lists and filing documents.

• Under the direction of the Community Manager, responsible for all the physical operations of the community
• Lead the maintenance team members and perform hands-on work duties
• Deliver leadership, mentoring and direction to enhance the skills of employees
• Manage and participate in the completion of routine and preventive maintenance work orders
• Review completed work orders and unit turns for quality of work
• Provide training to the maintenance team to ensure proper performance
• Oversee cleaning, painting, interior/exterior decorating and maintenance tasks
• Manage preparation and make repairs for REAC/HQS inspections and audits
• Participate in financial review with Community Manager on maintenance, utility and capital related expenditures
• Complete budgeted capital improvements and manage vendors service contracts
• Manage maintenance shop and inventory to company standards
• Available for weekend work, on-call rotation, and emergency service call duties