The Community Builders, Inc.

Community Manager

• Responsible for the overall day to day management operations of a community
• Provide leadership to two to four additional community teams
• Mentor teams on TCB's standard operating procedures
• Conduct monthly onsite review of financial operating statements
• Enact effective cost control methods and revenue maximization
• Collaborate with Community Life for resident programs and services
• Maintain product knowledge on properties through site visits
• Establish prospect leasing tour routes and maintain waiting list
• Perform written performance evaluations for direct reports
• Lead and monitor teams to prepare appropriate Agency reports timely and accurately
• Establish relationships cross functionally to benefit TCB
• Assist in new business acquisition and development in staffing and budget planning

District Community Manager

• Assists with daily site operations, keeping open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal
• Anticipates vacancies and is proactive in attracting new tenants
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports
• Screens applicants to ensure compliance with Tenant Selection Plan, and regulatory requirements
• Keeps informed of market conditions and update competitive market analysis quarterly
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers
• Monitors rent balances, collects rents, and sends out late or quit notices as required
• Participates in all aspects of managing a property, include: business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management
• Oversees office functions, including office hours, filing, computer systems, reports, etc.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager
• Handles resident issues and concerns, partnering with Community Manager as needed
• Inspects market ready units for acceptance to lease and for resident move in
• Assists in recruitment, training, supervision and motivation of team members and participates in the preparation of the annual reviews and performance management process.
• Performs other duties as required.

• Under the direction and supervision of the Portfolio Operations Manager, the District Manager (DM) is responsible for the overall day to day management operations of a community.
• Provide leadership to two to four additional community teams.
• Mentor and provide their teams with a clear understanding of TCB's standard operating procedures, objectives, mission and each property's economic and physical requirements.
• Seek to build employee teams and provide training, motivation and direction for superior performance, supervise and performance management of all property management staff.
• Identify, attract, hire, and retain top talent in the industry.
• Conduct monthly onsite review of financial operating statements with all site management to enhance knowledge, create efficiencies and develop plans to meet or exceed budget goals.
• Enactment and training of team of effective cost control methods, revenue maximization, bid solicitation and delinquency management.
• Collaboration and partnership with Community Life to implement meaningful programs and services to enhance the experience and life of our residents.
• Maintain product knowledge on all properties and that of competition through site visits and quarterly review of updated market competitive analysis with site team.
• Stay aware of potential new business opportunities.
• Establish prospect leasing tour routes, prospect follow up, and maintenance of & follow through on waiting list to reduce vacant down days and increase physical occupancy.
• Perform written performance evaluations for direct reports in accordance with company guidelines, and provide recommendations for compensation or promotions.
• Ownership and follow-up on issues involving violations of building rules or the occupancy agreement.
• Lead and monitor teams to successfully prepare appropriate Agency reports timely and accurately, adhere to all management contracts and pertinent affordable programs, including state, local and national and Fair Housing.
• Establish a responsive and responsible relationship cross functionally for the betterment of TCB through candid feedback, information and recommendations that will benefit the company long term.
• Assist in new business acquisition and development in establishing leasing absorption plans, potential budgets and staffing plans as well as physical site due diligence and start up.