The College of Education at The University of Texas at Austin

Senior Administrative Associate

The College of Education at The University of Texas at Austin

full-time

Posted on:

Location Type: Office

Location: Austin • Texas • United States

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Salary

💰 $63,000 per year

Job Level

Senior

About the role

  • Serves as senior administrative associate for the University Writing Center (UWC) and the Digital Writing and Research Lab (DWRL) and is responsible for providing comprehensive administrative support to the UWC / DWRL Faculty Director(s) and UWC Sr. Academic Program Coordinator, faculty, staff, Assistant Instructors, writing consultants, and students.
  • Key duties include student recruiting and evaluating UWC writing consultants; day-to-day account management and purchasing for the UWC / DWRL; formulating funding strategies for the UWC / DWRL; managing undergraduate student employees; managing the UWC / DWRL Systems Administrator; and planning short- and long-range goals and projects in the UWC/DWRL aligned with department/college strategic plans.
  • Communicates with the Department of Rhetoric and Writing (DRW) through regular meetings with the DRW Department Manager, ensuring strong relationships with stakeholders, including colleagues, student staff, and service users.
  • Serves as the UWC / DWRL liaison for administrative matters, maintaining communication with the College of Liberal Arts (CoLA), departments, and external agencies.
  • Manages communication channels such as listservs and Slack.
  • Oversees day to day financials for the UWC / DWRL, including management of budgets, accounts, purchasing, and accounts payable.
  • Processes payment and transfer documents and handles travel reimbursements in the UWC / DWRL.
  • Generates detailed budget reports and provides financial analyses to support strategic planning and decision-making for the UWC / DWRL.
  • Initiates business processes for undergraduate and graduate writing consultants in the UWC and DWRL Lab Coordinators, including — recruitment, onboarding, and offboarding activities; adherence to university policies and employment regulations; and training on workplace standards, institutional policies, and professional responsibilities.
  • Maintains accurate and confidential personnel records for all UWC undergraduate and graduate writing consultants and contributes to strategic planning and reporting initiatives.
  • Oversees scheduling and staffing of undergraduate and graduate writing consultants to ensure effective operational coverage.
  • Oversees building maintenance and care for DWRL spaces and serves as the primary contact for DWRL initiatives.
  • Collaborates with teams and departments, including PCL Library Operations, DRW faculty, and the Office of Graduate Studies. Ensures that student employees understand and comply with University protocols, workplace standards, and employment requirements.
  • Assists with organizing and compiling information for all reports (including the annual reports) in the UWC / DWRL.
  • Supports assessment initiatives by maintaining records, visualizing data for annual reports using Power BI, and developing assessment forms for student and faculty use.
  • Oversees administrative tasks, including maintaining timekeeping records and coordinating the annual reports.

Requirements

  • At least 3 years of clerical experience, including one year of experience at either the Administrative Assistant or the Administrative Associate level with a Bachelor's Degree.
  • Experience in higher education program administration or program coordination.
  • Superior interpersonal skills.
  • Experience providing superior customer service.
  • Excellent written and oral communication skills.
  • Excellent time-management skills and attention to detail.
  • Professional demeanor with tact and respect at all times.
  • Demonstrated experience working with various populations.
  • Familiarity with Office 365 Suite, Workday, Define, Jotform forms, Filemaker, or similar platforms.
  • Strong data and account management skills.
  • Experience in a fast-paced environment while maintaining excellent customer service.
  • Experience with staff training and selection processes.
  • Ability to learn new technology quickly.
  • Demonstrated leadership, flexibility, and professionalism.
  • Strong project coordination skills, including planning, organizing, and managing resources.
  • Ability to multi-task, operate successfully under high-pressure situations.
  • Ability to work efficiently, accurately, and flexibly in a fast-paced environment.
  • Relevant education and experience may be substituted as appropriate.
  • Experience working with UT students, faculty, and staff is preferred.
Benefits
  • The university offers an impressive benefits package.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
clerical experienceprogram administrationaccount managementbudget managementfinancial analysisdata visualizationstaff trainingrecruitmentonboardingreport compilation
Soft skills
interpersonal skillscustomer servicewritten communicationoral communicationtime managementattention to detailprofessional demeanorleadershipflexibilityproject coordination