The College of Education at The University of Texas at Austin

Operations Support Manager – Artificial Intelligence

The College of Education at The University of Texas at Austin

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • 🇺🇸 United States

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Salary

💰 $87,000 per year

Job Level

SeniorLead

About the role

  • The Operations Support and Artificial Intelligence Manager ensures operational success by supporting leadership, coordinating workflows, and promoting efficient business practices across the Facilities Services (FS) Department.
  • Drive innovation by leading the adoption and integration of Artificial Intelligence (AI) technologies across all FS functions to enhance processes, efficiency, and effectiveness.
  • Lead, guide, and supervise the director’s office senior administrative associate, student associates, and indirectly supervise three operational senior administrative associates.
  • Provide oversight for the department’s administrative team, including training.
  • Facilitate regular administrative meetings to ensure smooth business operations and excellent customer service for a department serving 800 staff and stakeholders.
  • Act as a backup to the administrative staff, assisting with calendaring and visitor coordination.
  • Serve as the department's subject matter expert in Artificial Intelligence (AI) with a deep understanding of AI technologies and proven experience in implementation.
  • Leverage knowledge of department operations to identify opportunities for AI-driven efficiencies and process improvements.
  • Lead the strategy, adoption, and integration of AI tools, including automation, predictive analytics, and data-driven decision-making.
  • Collaborate with leadership, cross-functional teams, and external vendors to implement AI solutions that align with departmental goals and university policies.
  • Support staff education on AI technologies and foster a culture of innovation, monitor emerging trends, and ensure measurable impacts through regular reporting.
  • Develop and implement short and long-range strategies for improved operational efficiencies and process improvement.
  • Handle procurement needs, including purchase orders, contracts, software orders, UT Market orders, and ProCard management for the director’s office and Facilities Services Support division.
  • Monitor expenditures and collaborate with key stakeholders to ensure financial resources are allocated effectively to support departmental goals.
  • Participate in strategic planning discussions, contributing an elevated administrative perspective to support the department's growth and operational objectives.

Requirements

  • High school diploma and 10+ years of program management experience, Bachelor’s degree and 5+ years of experience, or Master’s degree and 3+ years of experience (relevant education and experience may substitute as appropriate).
  • Candidate must have knowledge of Artificial Intelligence (AI) technologies and experience implementing AI solutions for automation, data analysis, and/or operational improvements, as well as the ability to lead the adoption of AI tools and train teams to foster innovation.
  • Experience/familiarity with some of the following tools: OpenAI - ChatGPT, Anthropic - Claude, Microsoft Copilot Studio, Power Automate, and Power BI.
  • Additional qualifications include the ability to prioritize responsibilities, manage multiple projects, and meet overlapping deadlines.
  • Strong organizational, analytical, problem-solving, and communication skills are required, along with general financial knowledge and proficiency in Microsoft Office Suite and database programs.
  • Supervisory experience and experience supporting faculty and staff are preferred.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementArtificial Intelligence (AI)automationdata analysisoperational improvementspredictive analyticsdata-driven decision-makingprocurement managementfinancial resource allocationprocess improvement
Soft skills
leadershiporganizational skillsanalytical skillsproblem-solvingcommunication skillsprioritizationproject managementtrainingcollaborationcustomer service