Customer Success Manager, Strategic
ServiceTitan
Director, Strategic Accounts, Customer Success
The College Board
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $130,000 per year
Job Level
Lead
About the role
- Drive retention and long-term client success, with a primary focus on renewal and expansion within assigned large-scale key accounts
- Serve as a trusted advisor by proactively engaging with executive and operational stakeholders to ensure adoption, satisfaction and measurable outcomes from College Board Enrollment Solutions
- Anticipate account needs by analyzing institutional data, identifying opportunities for optimization and delivering tailored adoption strategies
- Develop and maintain a deep working knowledge of the College Board Enrollment Solutions suite, SAT suite and competitor offerings to best guide institutional strategy
- Establish a consistent cadence of value-driven communications, ensuring institutions understand the impact of their subscription and uncovering opportunities for deeper engagement
- Gather and elevate customer insights to shape product innovation and strategic direction
- Identify and cultivate opportunities for customer advocacy (testimonials, case studies, conference presentations)
- Contribute subject matter expertise to draft RES content, presentations, and adoption strategies
- Deliver regional and national webinars and workshops on enrollment management and best practices to support community-wide adoption
- Drive cross-functional initiatives to strengthen customer experience and drive product alignment
- Lead and/or serve on internal committees that advance RES customer success strategies
Requirements
- 5+ years in a customer success, account management, or enrollment services leadership role (top-of-funnel enrollment management experience highly valued)
- Expertise in higher education enrollment management, recruitment, and admissions
- Experience managing third-party partnerships (e.g., EAB, RNL) and navigating complex institutional dynamics
- Proven track record retaining and growing strategic accounts, particularly with subscription-based products
- Demonstrated expertise with College Board Search & Connections (or comparable enrollment solutions)
- Proven ability to lead through influence, serving as a senior voice within a team environment to drive strategy and cross-functional collaboration without direct managerial authority
- Deep knowledge of emerging enrollment management trends, with the ability to translate them into actionable client strategies
- Proven ability to lead institutions through change, driving adoption of new solutions and practices
- Excellent communication and facilitation skills, with comfort influencing both executive leadership and operational partners
- Data-driven mindset with demonstrated success using insights to improve adoption, renewals, and client outcomes
- Strong organizational and prioritization skills, with the ability to lead multiple initiatives independently and collaboratively
- Experience working with and using CRM systems (Slate, Salesforce) and product delivery platforms
- Proficiency in Microsoft Suite, Salesforce, Zoom
- Bachelor’s degree required
- The ability to travel 3-4 times a quarter to College Board offices or on behalf of College Board business.
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementenrollment managementrecruitmentadmissionsdata analysissubscription-based productschange managementclient strategy
Soft skills
communicationfacilitationinfluenceorganizational skillsprioritizationcollaborationcustomer advocacystrategic thinkingproblem-solving
Certifications
Bachelor's degree
