Associate Director, SSD Experience

The College Board

Associate Director of SSD Experience at College Board ensuring operational success for accommodated testing. Collaborating with teams to develop process improvements and operational solutions.

Posted 7/15/2026full-time🇺🇸 United StatesSenior💰 $56,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations management practices, including business process design and improvement, while effectively communicating insights and managing stakeholder relationships to drive organizational change.

Highest-signal resume keywords

Operations ManagementBusiness Process DesignStakeholder ManagementData AnalysisQuality Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementForecastingCapacity PlanningData MonitoringProcess Flow Development

Soft Skills

Excellent CommunicationInfluencing Senior LeadersCollaborationProblem Solving

Tools & Technologies

Microsoft OfficeDigital PlatformsCustomer Support SystemsOperational Tools

Industry Keywords

Education IndustryService-Based IndustryOperational IntegrationTesting ProgramsAccommodated Testers

About the role

Key responsibilities & impact

Apply operational expertise to support the mission-critical functions that ensure accommodated testers have an inclusive and reliable testing experience
Collaborate across cross-functional teams to establish the processes and practices that drive consistent, repeatable delivery of digital assessments for students with accommodations and staff who support them
Serve as the operational integrator for the SSD Experience, translating product strategy and process improvements into scalable, real-world execution across testing programs
Partner closely with the SSD Experience Product Owner to identify operational risks and support the implementation of solutions impacting accommodated testers
Collaborate with product owners and cross-functional teams to ensure SSD-related capabilities are effectively operationalized and adopted
Manage escalations related to misaligned, incorrect, or outdated SSD data, ensuring timely resolution and continuous improvement
Develop, refine, and monitor process flows to improve the accuracy, efficiency, and reliability of accommodation data across systems
Perform quality control measures to maintain service standards and identify opportunities to reduce defects, rework, and operational friction
Ensure successful operationalization of SSD-related product and process changes, including readiness planning, issue mitigation, and post-launch stabilization
Communicate operational insights, risks, and pain points to stakeholders to inform prioritization and decision-making
Use data and operational insights to inform and support recommendations for process and system enhancements that reduce manual workarounds and improve scalability
Define operational requirements and partner with stakeholders to support the development and implementation of metrics that monitor SSD performance and readiness

Requirements

What you’ll need

At least three to five years of experience working as an analyst or project manager in a professional setting
Strong knowledge of operations management practices (e.g., business process design and improvement, forecasting and capacity planning)
Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organizational change
Proficiency in Microsoft Office applications
A bachelor’s or master’s degree in business or an equivalent field preferred
Experience working with digital platforms, customer support systems, or operational tools in an education, technology, or service-based industry is a plus.
The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

Benefits

Comp & perks

Annual bonuses and opportunities for merit-based raises and promotions
A mission-driven workplace where your impact matters
A team that invests in your development and success