The College Board

Director, Strategic Accounts – Customer Success

The College Board

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $130,000 per year

Job Level

Lead

About the role

  • Drive retention and long-term client success
  • Serve as a trusted advisor
  • Anticipate account needs by analyzing institutional data
  • Develop and maintain a deep working knowledge of College Board Enrollment Solutions suite
  • Establish a consistent cadence of value-driven communications
  • Gather and elevate customer insights
  • Identify and cultivate opportunities for customer advocacy
  • Contribute subject matter expertise to draft RES content
  • Deliver regional and national webinars and workshops
  • Drive cross-functional initiatives to strengthen customer experience

Requirements

  • Bachelor’s degree required
  • 5+ years in a customer success, account management, or enrollment services leadership role (top-of-funnel enrollment management experience highly valued)
  • Proven track record retaining and growing strategic accounts, particularly with subscription-based products
  • Demonstrated expertise with College Board Search & Connections (or comparable enrollment solutions)
  • Proven ability to lead through influence
  • Deep knowledge of emerging enrollment management trends
  • Excellent communication and facilitation skills
  • Data-driven mindset with demonstrated success using insights to improve adoption, renewals, and client outcomes
  • Experience working with and using CRM systems (Slate, Salesforce) and product delivery platforms
  • Strong organizational and prioritization skills
  • Experience managing third-party partnerships (e.g., EAB, RNL) and navigating complex institutional dynamics
  • Proficiency in Microsoft Suite, Salesforce, Zoom, Slack
Benefits
  • Annual bonuses and opportunities for merit-based raises and promotions
  • A mission-driven workplace where your impact matters
  • A team that invests in your development and success
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementenrollment servicesdata analysisenrollment managementCRM systemsMicrosoft SuiteSalesforceZoomSlack
Soft Skills
communicationfacilitationorganizational skillsprioritizationleadershipinfluencecustomer advocacyinsight-driven decision makingrelationship buildingstrategic thinking