Define and Lead the Product Operations Vision and Strategy (20%)
Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board’s Digital Product organization to deliver with clarity, alignment, and measurable impact.
Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities.
Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes.
Drive Data-Informed Planning and Continuous Improvement (20%)
Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement.
Partner with Product leaders to define key product and operational performance indicators used across all product teams.
Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs.
Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization.
Optimize Product Planning, Processes, and Tools (20%)
Lead the evolution of product planning and delivery frameworks that enable clarity, coordination, and scalability across 15+ product teams.
Define and implement best practices for how teams manage and communicate cross-team dependencies during quarterly and annual planning.
Oversee governance and optimization of core tools such as Productboard, Jira, and Confluence, ensuring consistency, accuracy, and effective collaboration.
Drive Go-to-Market Alignment and Organizational Readiness (20%)
Serve as the strategic bridge between Product and go-to-market teams, ensuring launches, updates, and feature rollouts are coordinated, communicated, and supported across the organization.
Lead and Manage the Product Operations Team (20%)
Lead a team of Product Operations professionals responsible for enabling effective product planning, governance, tooling, and cross-functional alignment across the Digital Product organization.

Requirements

10+ years of experience in product operations, with a strong focus on leading complex environments within digital product or SaaS organizations.
At least 2+ years of people leadership experience, with a demonstrated ability to lead and manage teams effectively in large-scale SaaS environments.
Demonstrated success designing and scaling product planning, governance, and delivery frameworks that drive operational excellence and cross-team alignment.
Experience leading or partnering on data and metrics integration within product organizations, using insights, dashboards, and analytics to improve performance and decision-making.
Deep knowledge of product lifecycle tools such as Jira, Productboard, and Confluence, and experience establishing governance and best practices for their use.
The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business.

Benefits

Annual bonuses and opportunities for merit-based raises and promotions
A mission-driven workplace where your impact matters
A team that invests in your development and success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product operationsdata integrationproduct planninggovernance frameworksdelivery frameworksperformance metricsoperational excellencecross-team alignmentanalyticsdashboard creation

Soft skills

leadershipmentorshipcommunicationstrategic thinkingcollaborationdecision-makingorganizational skillsaccountabilityprioritizationteam management