Associate Director – State Success Specialist
The College Board
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Kentucky, Missouri, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $56,000 - $95,000 per year
Job Level
Senior
About the role
- Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes.
- Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manager and state office of assessment leaders, helping them optimize implementation and resolve challenges.
- Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs.
- Track and analyze training outcomes, making data-driven improvements to future sessions.
- Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support.
- Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test security auditing as needed.
- Serve as the primary liaison for the lead State Implementation Manager in assigned states and support district test coordinators and school staff, ensuring timely communication, updates, and troubleshooting.
- Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions.
- Facilitate meetings and prepare clear documentation and trainings.
- Support customers and stakeholders with problem framing and solutioning from end to end.
- Escalate and manage issues in partnership with the lead State Implementation Manager.
- Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments.
- Capture lessons learned and propose scalable improvements for future implementations.
- Collaborate with internal teams to improve support models, training approaches, and success management practices.
Requirements
- 3–5 years of related experience in K-12 education, assessment, customer success, or educational technology.
- Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions.
- Demonstrated ability to build trusted relationships with educators, administrators, and customers.
- Excellent oral and written communication skills; able to explain complex processes clearly.
- Experience with tools such as Microsoft Office, Salesforce, and Smartsheet.
- Flexible, proactive, and able to balance multiple responsibilities in fast-moving environments.
- Willingness to travel 12–24 times per year.
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training designworkshop deliverywebinar facilitationdata analysistest security auditingimplementation processescustomer success strategiesproblem framingsolutioning
Soft skills
relationship buildingcommunicationorganizational skillsflexibilityproactivityleadershipcollaboration