Associate, Customer Engagement

The Coca-Cola Company

Associate in Customer Engagement at Coca-Cola delivering seamless service experiences. Leveraging technology to strengthen customer relationships across multiple communication channels.

Posted 7/20/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $51,300 - $57,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer engagement capabilities through effective communication, problem-solving, and adaptability in a high-volume environment. Proficient in utilizing CRM systems and enterprise customer service technologies to enhance customer experiences.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencySalesforce ExperienceProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementTyping ProficiencyMultitaskingTime ManagementPolicy Interpretation

Soft Skills

Active ListeningAdaptabilityCreativity Under PressureProfessionalismCollaboration

Tools & Technologies

SalesforceGenesysDigital ApplicationsCustomer Interaction Platforms

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ExperienceContact CenterCoca-Cola Engagement ProcessesService Standards

About the role

Key responsibilities & impact

Serve as a brand representative by delivering superior engagement across multiple communication channels while embodying Coca‑Cola’s values in every interaction.
Actively listen, clarify customer needs, and communicate solutions that instill confidence and satisfaction.
Research inquiries using internal systems and digital tools to provide accurate, timely resolutions for service and account support.
Navigate multiple applications simultaneously to ensure efficient service execution across channels.
Apply strong problem-solving skills to achieve first-contact resolution whenever possible and escalate issues responsibly when additional support is needed.
Capture and relay customer insights to inform service improvements and support customer-centric initiatives.
Contribute to enhancements in processes and tools through feedback and collaboration with the Customer Engagement team.
Demonstrate adaptability by embracing evolving technologies, processes, and tools that advance the customer experience.

Requirements

What you’ll need

High School Diploma or equivalent required.
Minimum of 2+ years of experience in customer service, customer engagement, or contact center environments with a strong track record of delivering exceptional customer experiences.
Minimum of 2+ years of experience in a high-volume customer engagement environment utilizing CRM and customer interaction platforms.
Experience with Salesforce, Genesys, or similar enterprise customer service technologies.
Knowledge of Coca‑Cola customer engagement processes, systems, and ways of working preferred.
Strong verbal and written communication skills, demonstrating professionalism and a customer-first mindset.
Proven ability to resolve customer issues with creativity and composure under pressure.
Excellent time management skills and attention to detail in a fast-paced, multitasking environment.
Ability to consistently interpret and apply policies, workflows, and service standards.
Ability to work independently in a remote setting while maintaining collaborative connections with team members.
Typing proficiency of at least 50 words per minute and demonstrated ability to efficiently navigate multiple digital applications simultaneously while documenting customer interactions accurately and professionally.
Flexibility to work contact center operating hours between 5:00 a.m. and 11:00 p.m., including weekends and holidays.
Reliable high-speed internet access and a dedicated remote workspace suitable for professional communication and data security.

Benefits

Comp & perks

A full range of medical, financial, and/or other benefits, dependent on the position offered.
Annual Incentive Reference Value Percentage: 7.5