Manage and update the service catalogue for all finance functions.
Lead global process standardization, using value stream mapping to identify and address inefficiencies.
Champion adoption of best practices and frameworks for consistency and compliance.
Ensure Standard Practices and Procedures (SPP) are current and communicated.
Oversee the Risk Control Matrix (RCM) and Business Continuity Plan (BCP) for robust risk mitigation.
Track audit points and Management Action Plans (MAPS), streamlining policies to eliminate inefficiency.
Maintain oversight of operations teams’ size and location across all entities.
Monitor workforce allocation for optimal talent use.
Foster an inclusive, collaborative culture across global teams.
Track and manage operational costs, implementing cost control and transparent reporting.
Advise senior executives and functional heads on operational optimization.
Build strategic partnerships for best practice sharing and innovation.
Represent the organization in global forums and industry events.

Requirements

Bachelor’s degree in Business, Finance, Operations, IT, or related field (Master’s preferred).
Minimum 10 years’ experience in operations, process optimization, or global business service management.
Expertise in service catalogue management, process mapping, policy governance, risk management, and technology strategy.
Proven leadership of large, cross-functional, multi-geographic teams.
Strong analytical, problem-solving, communication, and stakeholder management skills.
Experience with digital transformation (RPA, IA, AI/Gen AI, cloud technologies).
Ability to drive organizational change and foster innovation.

Benefits

A full range of medical, financial, and/or other benefits, dependent on the position offered.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

service catalogue managementprocess mappingpolicy governancerisk managementtechnology strategydigital transformationRPAIAAIcloud technologies

Soft Skills

leadershipanalytical skillsproblem-solvingcommunicationstakeholder managementorganizational changeinnovationcollaborationinclusivitystrategic partnership