Lead an Agile team of Optimization associates in supporting Finance Operations leadership.
Ensure a clear line of sight and understanding of the service catalogue for all respective functions.
Maintain comprehensive records of the current placement of activities across relevant units.
Conduct end-to-end value stream mapping for all activities, identifying inefficiencies and opportunities for optimization.
Maintain a clear line of sight on Standard Practices and Procedures ensuring they are current and relevant.
Oversee the Risk Control Matrix (RCM) for all operations to ensure robust risk mitigation strategies.
Manage the Business Continuity Plan (BCP) ensuring operational resilience in the face of disruptions.
Track open audit points and drive timely and effective resolution.
Maintain an overview of the number and location of operations teams across the organization.
Monitor and analyze workforce allocation to ensure optimal distribution of resources.
Track and manage the cost of operations by category and implement cost control measures.

Requirements

Bachelor’s degree in Business Administration, Finance, Operations Management, Information Technology or related field; Master’s degree preferred.
Minimum of 15 years’ experience in operations, process optimization, or global business service management, with at least 5 years in a senior leadership role.
Demonstrated expertise in service catalogue management, process mapping, policy governance, risk management, and technology strategy.
Proven track record of leading large, cross-functional and multi-geographic teams with high impact.
Strong analytical and problem-solving abilities, with a focus on data-driven decision making.
Excellent communication, negotiation, and stakeholder management skills.
Experience with digital transformation initiatives, including RPA, IA, AI/Gen AI, and cloud technologies.
Ability to drive organizational change and foster a culture of innovation and continuous improvement.

Benefits

A full range of medical, financial, and/or other benefits, dependent on the position offered.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process optimizationservice catalogue managementprocess mappingpolicy governancerisk managementtechnology strategydata-driven decision makingcost control measuresbusiness continuity planningvalue stream mapping

Soft Skills

analytical abilitiesproblem-solvingcommunication skillsnegotiation skillsstakeholder managementleadershiporganizational changeinnovationcontinuous improvementcross-functional team leadership

Certifications

Bachelor’s degreeMaster’s degree