The Coca-Cola Company

Customer Engagement Advisor

The Coca-Cola Company

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $51,300 - $57,900 per year

About the role

  • Provide service and support to established and new customers in a contact center environment
  • Handle routine customer service inquiries and escalation calls
  • Act as a company ambassador through diagnosing service issues and delivering high quality service
  • Provide equipment service and general customer support
  • Accurately capture the voice of customers to drive first call resolution
  • Utilize effective communication skills with all internal/external stakeholders
  • Actively listen to customer inquiries and problem-solve
  • Escalate customer issues within established guidelines
  • Understand and improve performance metrics
  • Ensure new/revised processes are applied to customer interactions
  • Access multiple system applications simultaneously to effectively service customers
  • Participate in engagement and team building activities

Requirements

  • AA or bachelor’s degree preferred
  • High School Diploma or equivalent required
  • 2 + years customer service experience
  • Proven ability to communicate professionally and effectively both verbally and in writing
  • Demonstrated ability to provide outstanding customer service
  • Demonstrated ability to successfully work independently and in a team environment
  • Demonstrated ability to problem-solve and provide viable solutions based on customer needs and company objectives
  • One year experience working in various computer applications
  • Strong attention to detail and time management skills
  • Demonstrated ability to understand policies/guidelines and use them as intended
  • Call Center experience
  • Typing speed 40WPM or greater
  • Knowledge of Salesforce and Genesys systems
Benefits
  • A full range of medical, financial, and/or other benefits, dependent on the position offered
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceproblem-solvingtyping speed 40WPMperformance metricsfirst call resolutionattention to detailtime management
Soft Skills
effective communicationactive listeningteamworkindependenceprofessionalism
Certifications
AA degreebachelor’s degreeHigh School Diploma