The Coca-Cola Company

Sales Support Project Manager

The Coca-Cola Company

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $86,600 - $103,000 per year

About the role

  • Provide guidance to customers, business partners, and company associates to teach, validate, and ensure accuracy of equipment, parts, and processes.
  • Research and resolve customer and partner issues to expedite service, installations, or orders using internal systems and external resources.
  • Communicate project and work status to all relevant stakeholders to keep them informed and engaged.
  • Capture and address customer inquiries and feedback using advanced database tools and established best practices to enhance service performance and provide actionable insights for internal and external reporting.
  • Select and analyze data, creating queries to enhance supplier, client, and customer reporting capabilities.
  • Manage and monitor installation scheduling, equipment replacements, and asset removals through Project Coordinators using Coca-Cola systems, supplier networks, and agent contacts to meet customer expectations.
  • Act as the liaison between field teams and The Coca-Cola Company to determine optimal resource allocation and ensure customer satisfaction during conversion processes.
  • Prepare Q&A documents, talking points, and position statements to ensure consistent, accurate communication using company-approved language.

Requirements

  • Bachelor’s Degree preferred or equivalent work experience
  • 2–3 years of experience in project management or related field
  • Strong influencing, leadership, collaboration, and communication skills
  • Ability to present effectively and manage processes and projects
  • Problem-solving, decision-making, and critical thinking abilities
  • Accuracy and attention to detail with strong organizational and time management skills
  • Experience with technical software applications (e.g., SAP, Salesforce/Thirsty, FET, JDE, Quick Base, Excel, SharePoint)
  • Knowledge of service fulfillment, customer care systems, and business activity processes.
Benefits
  • Large & Connected Network: Work with cross-functional teams across the country and globe, building connections that accelerate learning and innovation.
  • Innovative Technology: Leverage state-of-the-art tools and systems within one of the world’s most recognized brands to deliver exceptional customer experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisquery creationservice fulfillmentcustomer care systemsbusiness activity processes
Soft Skills
influencingleadershipcollaborationcommunicationproblem-solvingdecision-makingcritical thinkingorganizational skillstime managementattention to detail