Customer Operations Advisor
The Coca-Cola Company
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $64,700 - $77,600 per year
Job Level
JuniorMid-Level
About the role
- Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs.
- Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.
- Coordinate logistical details of new openings, closings, relocations, and remodels, ensuring seamless execution.
- Monitor and track all activity in QuickBase, a centralized web-enabled database.
- Schedule installations, exchanges, buy-backs, or removals using Coca-Cola's information systems, ensuring fulfillment that meets customer expectations.
- Research and resolve varying issues using information systems, providing expedient service, installation, or orders.
- Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction.
- Manage the sourcing and delivery of assets, parts, and point-of-sale material, utilizing Coca-Cola information systems.
- Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance.
- Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service.
- Troubleshoot equipment issues over the phone to minimize downtime and optimize service costs.
- Process and expedite orders while communicating demand for products or services effectively.
Requirements
- High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field.
- 2+ years of customer-facing experience in a call center, sales, or sales support role.
- Superior communication and exceptional relationship-building skills.
- Proficiency with technical software applications.
- In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.
- Excellent problem-solving acumen, with robust leadership capabilities.
- Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer-facing experienceproblem-solvingaccount managementstewardship techniquessupply chain knowledgelogisticsorder processingtechnical software proficiencyequipment troubleshooting
Soft skills
communication skillsrelationship-buildingleadership capabilitiesorganizational skillscustomer satisfaction focus
Certifications
high school diplomaGEDUndergraduate degree in Business AdministrationUndergraduate degree in LogisticsUndergraduate degree in Supply Chain