The Coca-Cola Company

Customer Development Manager

The Coca-Cola Company

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $85,000 - $100,900 per year

Job Level

Junior

About the role

  • Part of NAOU Sales Organization driving volume, revenue and advancing customer relationships through proactive account management and sales of complex initiatives.
  • Support and/or sell against a portfolio of accounts requiring complex phone sales interactions and collaboration with account teams.
  • Complete proactive customer contacts via telephone to key decision makers to build relationships and gain support for initiatives and sales programs.
  • Conduct regular business reviews with customers to monitor relationships, steward the business, and create operational and personal value.
  • Identify opportunities through discovery, data analysis and conversations to prioritize focus areas.
  • Coordinate implementation of agreed activities (mechanical service, installation, business building initiatives, distribution) within geographic responsibility.
  • Participate in contract negotiations/re-negotiations with customers and Coca-Cola System.
  • Manage customer marketing reimbursements and local store funding programs.
  • Accurately capture customer interactions through CRM systems.
  • Manage individual performance to ensure effective customer contacts and sell initiatives.
  • Provide feedback to leadership and develop an Individual Development Plan for personal growth.

Requirements

  • Bachelor's Degree required.
  • 1+ years frontline sales experience preferred.
  • Experience in effectively communicating with and influencing customers.
  • Proven ability to problem solve and provide viable solutions based on customer and company needs.
  • Proven ability to provide quality Customer Service.
  • Strong verbal and written communication skills.
  • Effective collaborating skills.
  • Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
  • Strong time management and organizational skills. Able to manage time, establish priorities and accomplish objectives.
  • Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer.
  • Customer Relationship Transition: Ability to develop and maintain business to business relationships and transfer personal equity.
  • Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
  • Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, BRIM, Microsoft Outlook Applications, KO Tickets, Power BI) to obtain the needed information to evaluate performance and access relevant data.