Senior Engineer, Application Support

The Clearing House

Senior application support engineer maintaining high-availability payment systems for The Clearing House. Supporting incidents, releases, disaster recovery, and 24x7 operations.

Posted 8/12/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting payment systems and transaction processing platforms, with a strong focus on incident management, operational improvements, and technical support in high-availability environments. Capable of leading teams and collaborating across functions to ensure service reliability and platform stability.

Highest-signal resume keywords

Application SupportIncident ManagementPayment Systems SupportWindows and Linux EnvironmentsOperational Improvements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem-SolvingTechnical SupportSystem Incident HandlingAutomationProcess OptimizationDisaster Recovery PlanningChange ManagementReal-Time PaymentsFinancial Transaction Processing

Soft Skills

Analytical SkillsAttention to DetailOrganizational SkillsCommunication SkillsTeam Leadership

Tools & Technologies

IBM MQConnect:DirectSFTPNetwork Technologies

Industry Keywords

Financial ServicesBankingPaymentsITIL

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Support applications and systems for payments and transaction processing
Provide daily technical support for TCH platforms and payment systems
Monitor systems and identify, triage, log, analyze, and resolve issues
Support CHIP payment activities and escalate issues to third-level support groups
Provide 24x7x365 support for system alerts, critical and major escalations
Train co-workers and technical support teams for operational and application support activities
Identify operational improvements through automation, optimization, and process enhancement
Oversee incident triage, escalation, and resolution for business applications and payment systems
Support projects and collaborate with internal teams on VHIPS technical support matters
Manage and implement changes and releases, including weekend maintenance activities
Coordinate and participate in disaster recovery exercises
Contribute to development and assume the Problem Manager role
Ensure incident tickets with open escalation assignments are addressed promptly
Transition technology into and out of the data center according to Asset Management processes
Assist with TCH and Operations projects
Lead the team in the absence of the manager

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
Strong analytical, troubleshooting, and problem-solving skills
Experience providing application support in a fast-paced, high-availability production environment
Experience supporting payment systems, transaction processing platforms, and operational workflows
Experience handling system incidents, payment investigations, technical escalations, and support activities
Ability to manage multiple priorities and perform effectively under pressure
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to work independently, make sound decisions, and collaborate across cross-functional teams
Ability to lead the team in the absence of the manager
Technical expertise supporting Windows and Linux environments
Knowledge of network technologies
Experience with IBM MQ, Connect:Direct, and SFTP
Commitment to operational excellence, platform stability, and service reliability
Availability for a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance
Preferred: experience supporting real-time payments, ACH, wire, or other financial transaction processing systems
Preferred: experience driving operational improvements through automation and process optimization
Preferred: experience with disaster recovery planning, testing, and execution
Preferred: knowledge of ITIL Incident, Problem, and Change Management processes
Preferred: experience managing application releases and production changes
Preferred: experience mentoring team members or serving as a technical lead
Preferred: experience in financial services, banking, or payments

Benefits

Comp & perks

Full-time employment
Standard office equipment available
Some travel may be required