Conduct detailed analysis of process outcomes to identify breakdowns and enable rapid iteration
Act as an early detector of risks and issues across delivery, program, and business operations
Organize and submit findings to Adoption Issue Management for resolution
Translate complex data into clear, actionable insights that inform strategic decisions
Support the development of scorecards and dashboards that track performance against expected outcomes
Collaborate to ensure insights are visualized effectively
Partner with Adoption Design Team and Adoption Issue Managers to validate findings and inform resolution strategies
Engage with Adoption Experience Managers to ensure insights are aligned with the Adoption Business Plan
Contribute to simulation and incubation efforts by surfacing operational risks and performance trends
Apply structured analysis methods to support scalability and transformation
Contribute innovative ideas to enhance analysis frameworks and methodologies
Support the scaling of successful insights across initiatives and operational teams
Requirements
Bachelor’s degree higher strongly preferred or equivalent work experience required
5+ years of experience in business analysis, performance measurement, or operational insights highly preferred
Strong analytical and organizational skills required
Excellent communication and documentation abilities required
Proficient in Microsoft Office Suite (VLOOKUPs and pivot tables highly preferred)
Experience supporting transformation initiatives or strategic programs preferred
Familiarity with structured testing, simulation, or test and learn methods highly preferred
Knowledge of Medicare and/or Commercial provider data elements is a plus
Experience working in CPF or HCPM systems preferred
Benefits
Comprehensive range of benefits, with a focus on supporting whole health
Medical, vision, dental health-related benefits
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisperformance measurementoperational insightsstructured analysis methodssimulation methodstest and learn methodsdata visualizationscorecards developmentdashboards developmentMicrosoft Office Suite