Customer Service Representative

The Cigna Group

Remote customer service representative supporting Accredo patients with rare and complex conditions. Coordinating medication shipments, answering calls, and resolving pharmacy-service concerns.

Posted 8/25/2026full-timeRemote • Arizona, Pennsylvania, Tennessee • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication and effective de-escalation skills while managing high call volumes in a fast-paced environment. Capable of coordinating medication shipments and providing accurate order-status updates to support patients with complex conditions.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceVerbal Communication SkillsDe-Escalation SkillsSituational Adaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order CoordinationPayment CollectionCall ManagementPerformance TrackingQuality Assurance

Soft Skills

Problem-SolvingDecision-MakingResilienceProfessional CommunicationAdaptability

Tools & Technologies

Cable BroadbandFiber Optic Internet

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcarePharmacyBenefits

About the role

Key responsibilities & impact

Serve as a primary point of contact for patients and members through high-volume inbound calls
Manage approximately 75–100 inbound calls per day
Coordinate and schedule medication shipments for timely delivery
Provide accurate order-status updates and answer questions
Support payment collection or co-pay assistance when applicable
Transfer calls to appropriate departments when specialized support is needed
Resolve customer concerns and de-escalate challenging situations
Maintain accuracy and efficiency while meeting performance and quality expectations
Adapt to changing processes, systems, and patient needs
Support patients with rare and complex conditions as part of the Accredo Rare Disease team

Requirements

What you’ll need

High School Diploma or Equivalent
At least 6 months of customer service experience
At least 6 months of call center experience
Strong verbal communication skills and ability to explain information clearly
Demonstrated ability to work in a fast-paced, high-volume call environment
Reliable internet access
Distraction-free home workspace
Ability to attend and complete full 12-week training without absences
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload
Preferred: Experience in healthcare, pharmacy, or benefits-related roles
Effective de-escalation skills and ability to handle sensitive conversations
Strong decision-making and problem-solving skills
Situational adaptability in a dynamic environment
Resilience and ability to manage high call volumes
Clear, professional communication style

Benefits

Comp & perks

Comprehensive benefits package supporting health, financial security, and work-life balance
Career growth opportunities, including advancement into specialized roles, leadership positions, and other areas across the organization
Remote work arrangement