Operations Lead Analyst

The Cigna Group

Operations Lead Analyst supporting client issues, SLAs, and process improvements at Evernorth Health Services. Coordinating pharmacy benefit operations across leadership, IT, product, quality, and account teams.

Posted 8/25/2026full-timeRemote • Montana • 🇺🇸 United StatesSenior💰 $62,600 - $104,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while providing project and administrative support in a dynamic environment. Proficient in managing client inquiries, adhering to compliance standards, and collaborating cross-functionally to resolve operational issues.

Highest-signal resume keywords

3+ Years Relevant ExperienceStrong Analytical SkillsExperience With ERP SystemsProficient In Microsoft OfficeKnowledge Of Healthcare And PBM Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project SupportIssue ResolutionData InputReconciliationOperational InputSOP ComplianceClient ServiceTimeline ManagementMultitaskingIndependent Decision-Making

Soft Skills

Detail-OrientedOrganizational SkillsPrioritization SkillsAdaptabilityCommunication Skills

Tools & Technologies

ERP SystemsMicrosoft Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePBM IndustryCompliance StandardsSOPsClient Knowledge

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide project and administrative support to leadership teams or Operations Advisors
Escalate issues, risks, and concerns as needed
Support assigned projects by responding to inquiries and resolving complex issues using independent judgment, discretion, and client knowledge
Communicate risk and status of owned clients and processes to leadership teams
Execute client requests and inquiries in alignment with SLAs and contractual terms
Monitor and triage client issues in alignment with SLAs and contractual terms
Adhere to organizational SOPs and Compliance standards
Provide subject matter input related to checklists and SOPs
Assist with operational input for new process development
Identify, research, and resolve operational issues
Provide training and mentoring for new team members, offshore, and contingent employee resources
Comply with ESI document and retention requirements
Provide exceptional client service
Collaborate cross-functionally with Account Management, clients, IT, Product Teams, Quality Teams, and Leadership Teams
Communicate issues and status clearly and timely to leadership teams
Support requirements intake, issue resolution, system setup and testing, documentation, initiative engagements, and client health updates

Requirements

What you’ll need

High School Diploma or GED
3+ years of relevant experience
Detail-oriented with strong analytical and problem-solving skills
Ability to manage timelines and meet tight deadlines
Ability to adapt in a dynamic work environment and make independent decisions
Good organizational and prioritization skills with the ability to multitask
Demonstrated ability to work with other departments and teams to resolve issues
Experience with the use of ERP systems
Proficient computer skills including all Microsoft Office applications required
Experience with data input and reconciliation
Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload when working from home
Bachelor's degree preferred
Strong knowledge of the healthcare and PBM industry and its products and services highly preferred

Benefits

Comp & perks

Annual bonus plan eligibility
Medical benefits starting on day one
Vision benefits starting on day one
Dental benefits starting on day one
Well-being and behavioral health programs starting on day one
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Remote work option (occasionally or permanently, subject to internet requirements)