Director, Solution Strategy & Delivery – Individual Dental

The Cigna Group

Cigna Healthcare technology director shaping Individual Dental platforms, roadmaps, and delivery. Driving transformation, Salesforce strategy, operational efficiency, and customer outcomes.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesLead💰 $152,600 - $254,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology vision execution, business transformation, and operational efficiency within complex environments. Proven ability to lead cross-functional teams, manage vendor relationships, and drive platform optimization while aligning technology investments with business priorities.

Highest-signal resume keywords

Technology Vision ExecutionAgile MethodologiesSalesforce CRM ExperienceBusiness Transformation LeadershipStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Roadmap DevelopmentPlatform ConfigurationProject Delivery FrameworksChange ManagementData GovernanceProcess AutomationVendor Performance ManagementOperational EffectivenessContinuous ImprovementRisk Management

Soft Skills

Exceptional CommunicationExecutive InfluenceCollaborationCoaching and DevelopmentAccountability

Tools & Technologies

Salesforce PlatformDigital TechnologiesTelephony SystemsEnrollment TechnologiesBroker Distribution Technologies

Industry Keywords

Health InsuranceDental InsuranceRegulated HealthcareBroker DistributionMatrix Organizations

About the role

Key responsibilities & impact

Define and execute the technology vision, operating model, and multi-year roadmap for Individual Dental platforms and capabilities
Align technology investments with business priorities, revenue objectives, customer experience goals, and operational efficiencies
Lead roadmap planning, prioritization, and investment decisions
Partner with executive leadership to drive business transformation and technology-enabled growth initiatives
Oversee delivery of business-critical technology solutions supporting sales, service, distribution, enrollment, and operational functions
Ensure governance, execution, and value realization across projects, programs, and platform enhancements
Drive platform optimization, configuration, continuous improvement, and vendor performance management
Balance business-as-usual operations, strategic initiatives, and capital project delivery
Serve as the primary business leader partnering with IT and enterprise technology teams
Translate business needs into scalable technology solutions and capability roadmaps
Manage dependencies, risks, release priorities, and implementation planning across complex initiatives
Influence senior leaders to align investments, resources, and delivery priorities
Identify opportunities to automate processes, improve data governance, streamline operations, and reduce costs
Improve platform reliability, user adoption, broker experience, and customer outcomes through technology innovation
Establish delivery models and governance structures supporting sustainable growth and operational effectiveness
Monitor and communicate performance metrics, roadmap progress, and business outcomes to executive stakeholders
Lead, coach, and develop high-performing teams, matrix partners, and external vendors
Foster accountability, collaboration, innovation, and continuous improvement
Build organizational capabilities and succession plans

Requirements

What you’ll need

Bachelor's degree required
10+ years of progressive leadership experience in technology, business transformation, operations, or solution delivery
7+ years of experience driving technology, digital, telephony, Salesforce CRM, platform configuration, roadmap development, or business solution delivery initiatives
Proven success leading cross-functional teams within complex, matrixed organizations
Experience developing technology roadmaps, prioritizing investments, and aligning business and IT strategies
Strong knowledge of Agile methodologies, product ownership, change management, and project delivery frameworks
Experience managing third-party vendors, strategic partnerships, and governance models
Exceptional communication, executive influence, and stakeholder management skills
Strong business acumen balancing growth objectives, operational priorities, customer needs, compliance requirements, and technology constraints
Preferred: experience within health insurance, dental insurance, broker distribution, or regulated healthcare environments
Preferred: Salesforce platform strategy, governance, roadmap planning, and adoption experience
Preferred: background leading technology transformation, product delivery, or digital modernization initiatives
Preferred: experience building teams, redesigning operating models, or integrating large-scale organizational changes
Preferred: familiarity with consumer, broker, enrollment, call center, quoting, or distribution technologies

Benefits

Comp & perks

Annual bonus eligibility
Long-term incentive plan eligibility
Medical, vision, and dental benefits
Well-being and behavioral health programs
401(k)
Company-paid life insurance
Tuition reimbursement
Minimum of 18 days of paid time off per year
Paid holidays
Leaves of absence
Cable broadband or fiber optic internet requirement for home working (minimum 10Mbps download/5Mbps upload)